Retail Programs Analyst
hace 2 semanas
**Job Title:** Administrative Support Analyst
**Company:** Confidential
Main Objective:
Role:Provide high-level, timely, and effective analytical and administrative support to business units or other organizational groups.
Maintain open communication with all teams.
Implement and enforce procedures to ensure proper use of programs at the dealership and end customer levels.
Identify improvement opportunities to enhance programs and ensure swift resolution of issues.
Knowledge, Skills, and Abilities, Main Responsibilities:
Main Responsibilities:
1- In charge of billing and refund to **Pris** stations.
- Extract refund amounts from **PRIS**.
- Confirm payments made to EDS.
2- Address and resolve cases reported by EDS related to loyalty and fleet.
3- Fraud analysis, reporting, and follow-ups with EDS.
4- Monitoring the program's usage at stations/active stations/new stations.
5- Reporting and follow-up on calls (tickets) placed to the Call Center. Depending on the situation, to be handled by Puma or redirected to the appropriate provider (Payment24, GTS).
6- Reporting key performance indicators for **PRIS** and Puma Fleet analysis.
7- Creation of Merchants and Clients (Vehicles and Drivers) for Puma Fleet.
8- Training in the use of Customer Portal for Puma Fleet.
9- Maintain inventory of HHT, RFID, Cards, SIM Cards.
10- Installation (coordinate and perform) of RFID for fleets.
11- Puma Fleet: Saturday support from 8:00 am to 12:00 pm. Not required to be in the office, but must be available and have access to the platform (currently via Web, soon on an App).
Key Relationships and Department Overview:
Key Relationships:
Internal – Retail Department, B2B, IT.
External – Dealerships (EDS), Fleet Customers (Puma Fleet), Loyalty Customers (PRIS)
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