Retail Excellence Specialist
hace 1 mes
Do you want to be part of the world's leading jewelry company while utilizing your experience in Retail Operations? If so, we have an exciting opportunity for you to join the Latin America & Asia Pacific Team within an international organization of enthusiastic, passionate, and goal-oriented individuals.
The Retail Excellence Specialist must possess a deep understanding of the internal sales organization and retail store requirements, and be adept at establishing efficient processes to address those needs. This role involves spearheading initiatives to enhance retail operational procedures and tools, creating effective sales resources and communications, facilitating collaboration across different teams, and implementing consumer-facing programs.
Your Role as Retail Excellence Specialist:
- Create/Update Processes and Procedures to maximize sales and enhance store efficiency
- Create and keep the Store Operations Manual up to date
- Cultivate professional relationships with corporate office staff and field teams to grasp organizational needs and address them effectively through continuous refinement of roles and responsibilities
- Ensure clear communication to stores regarding day-to-day operations, events, promotions, and campaigns with precise instructions and timelines
- Oversee the development and distribution of tools and training for field teams
- Lead projects by establishing communication frameworks, managing timelines, keeping all stakeholders informed, ensuring accountability, and meeting deadlines
- Maintain service quality by adhering to organizational standards, proposing necessary enhancements, and verifying project and process implementations through tools and reports
- Handle additional ad hoc projects when required
Key Requirements for Success:
- +3 years of robust experience in Retail Operations
- Background in retail/wholesale within the fashion industry
- Professional and pleasant phone etiquette
- Ability to devise procedures for new processes or initiatives
- Outstanding interpersonal skills
- Fluency in verbal and written Spanish and English
- Exceptional organizational abilities with a keen eye for detail
- Capacity to multitask and oversee multiple projects simultaneously
- Creative, proactive problem-solving skills
- Demonstrated commitment to exceptional service
- Aptitude to establish and achieve ambitious deadlines and objectives
Captured your interest?
If this role aligns with your aspirations and you envision yourself contributing to Pandora's future, feel free to submit your application. We are excited to hear from you
We review applications continuously, so we encourage you to apply promptly. Learn more about Pandora on our corporate site.
About Pandora:
Pandora is renowned for crafting hand-finished jewelry using premium materials at accessible prices. With a presence in over 100 countries through 6,800 sales points, including 2,700 concept stores, Pandora is leading the industry.
Based in Copenhagen, Denmark, Pandora operates with a global workforce of 27,000 individuals and produces jewelry at eco-friendly facilities in Thailand, primarily utilizing recycled silver and gold. The company's mission includes achieving carbon neutrality by 2025 and reducing emissions across its value chain. Listed on the Nasdaq Copenhagen stock exchange, Pandora recorded a revenue of DKK 23.4 billion in 2021.
Pandora's Commitment:
At Pandora, we emphasize the importance of fostering an inclusive and diverse workplace that mirrors societal diversity in our customer interactions. Our dedication to creating a culture of inclusion and diversity ensures that all individuals are respected and valued.
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