Front Office Manager
hace 7 meses
JOB SUMMARY Responsible for all front office functions and staff.Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable.As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.CANDIDATE PROFILE Education and Experience - High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.CORE WORK ACTIVITIES Leading Guest Services Team - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees.Manages all day-to-day operations.Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members.Maintaining Guest Services and Front Desk Goals - Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.Managing Projects and Policies - Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Ensuring Exceptional Customer Service - Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees.Managing all day-to-day operations.Understanding employee positions well enough to perform duties in employees' absence. Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers.Managing and Conducting Human Resource Activities - Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee t
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Assistant Front Office Manager
hace 8 meses
Panama Hilton A tiempo completoAssistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...
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Front Office Manager
hace 7 meses
Panama Hilton A tiempo completoFront Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest,...
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Front Office Manager
hace 4 días
Panama VerdeAzul Hotels A tiempo completoEstamos buscando talento para ocupar el cargo de Front Office Manager. Sera responsable de gestionar la oferta de habitaciones, teniendo en cuenta las reservas, entradas, salidas, facturación y situaciones especiales (cambios, overbooking, no shows, etc.) y la optimización los recursos materiales y humanos de los que dispone con el objetivo de ofrecer...
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Front Office Manager
hace 1 semana
Panama Marriott Worldwide A tiempo completo**Additional Information** Welcome Office Manager **Job Number** 22143836 **Job Category** Rooms & Guest Services Operations **Location** W Panama, Calle 50 and Aquilino de la Guardia, Panama City, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for...
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Front Office Manager
hace 2 semanas
Panama Marriott International, Inc A tiempo completo**Additional Information** Welcome Office Manager **Job Number** 22143836 **Job Category** Rooms & Guest Services Operations **Location** W Panama, Calle 50 and Aquilino de la Guardia, Panama City, Panama, Panama **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front...
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Front Office Manager
hace 9 meses
Panama Accor A tiempo completoJob DescriptionAs Front Desk Manager you will ensure quality guest and customer service, exceeding expectations and achieving memorable experiences.Know and apply always the service and quality standards through the procedures manual stipulated by the company.Perform and encourage upselling and cross-selling.QualificationsKnowledge in systems such as OPERA,...
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Front Office Manager
hace 7 meses
Panama Marriott International, Inc A tiempo completo**Job Number** 24066645 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Panama City Hotel, Via Espana & Ricardo Arias Street, Panama, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....
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Front Office Manager
hace 7 meses
Panama AccorHotel A tiempo completo**Company Description** Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury...
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Office Manager
hace 2 días
Panama Witteveen+Bos A tiempo completo**Vacancy **Panamá city**: **Office manager**: Can you help our front office Panamá navigate all administrative requirements in the region? As part of our team of front office Panamá, your responsibilities will range from supporting in the smooth running of the day-to-day office tasks (for example coordinating meetings and workshops) to financial...
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Front Desk Manager
hace 7 meses
Panama Marriott International, Inc A tiempo completo**Job Number** 24106516 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Panama City Hotel, Via Espana & Ricardo Arias Street, Panama, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...
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Office Manager Panama
hace 8 meses
Panama Brainrocket A tiempo completoJob Description - Office Manager Objective Due to the growing demand within our operational activity, we are currently looking for an experienced Office Manager to join, on a full-time basis, our Panama Team. Our Office Manager will coordinate administrative duties and office procedures. The main function of the role is to create and maintain a pleasant...
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Welcome Office Manager
hace 2 semanas
Panama Marriott Worldwide A tiempo completo**Additional Information** Front Office Manager **Job Number** 22172917 **Job Category** Rooms & Guest Services Operations **Location** W Panama, Calle 50 and Aquilino de la Guardia, Panama City, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for...
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Front Office Manager
hace 2 semanas
Panama Marriott International, Inc A tiempo completo**Additional Information** Welcome Office Manager - Gerente de Recepcion **Número de Empleo** 22143836 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Panama, Calle 50 and Aquilino de la Guardia, Panama City, Panama, Panama VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de...
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Front Office Supervisor
hace 7 meses
Panama VerdeAzul Hotels A tiempo completo¡Buscando a los mejores talentos! Nos encontramos en la busqueda de talento para que ocupe el cargo de Front Office Supervisor. Responsable de coordinar la atención de las necesidades del huésped, de tal manera que se garantice el buen funcionamiento del departamento de Recepción de acuerdo con los procedimientos establecidos y los estándares del...
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Front Desk
hace 7 meses
Panama The Lab Panama A tiempo completose solicita Front desk, para laborar medio tiempo de lunes a sábados, que tenga conocimiento en los paquetes office y que sepa el idioma ingles, buscamos personas con muchas ganas de laborar, que sea proactiva, puntual, responsable, que tenga muy buena relación en trabajo en equipo y sobretodo que siempre este con una gran sonrisa.
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Front Office Lead Dakhla, Dakhla-oued Ed Dahab
hace 1 semana
Panama Selina A tiempo completoDescription Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.What the role isYou are a person who can be assigned...
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Assistant Front End Manager
hace 4 días
Panama Weis Markets, Inc. A tiempo completoOverviewSUMMARY OF JOBProvides leadership in operation of front-end by directing and managing associates, orders supplies, monitors front-end cash management functions and implements merchandising initiatives that satisfies customer demand and maximizes profits.SUPERVISORY RESPONSIBILITYSupe
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Front Desk Supervisor
hace 2 semanas
Panama Hilton A tiempo completoA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...
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Front Office Manager
hace 9 meses
Panama Accorhotel A tiempo completoOnline Review Management platforms. Previous experience supervising departments such as Concierge, Guest Experience, Butler, Reception and Bellboys. Handling of Quality and Guest Experience audit programs. Complete knowledge of the English language. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition...
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Office Assistant
hace 11 horas
Panama The World Bank A tiempo completoDo you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to...
