Front Office Manager
hace 1 semana
JOB SUMMARY Responsible for all front office functions and staff.Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable.As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.CANDIDATE PROFILE Education and Experience - High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.CORE WORK ACTIVITIES Leading Guest Services Team - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees.Manages all day-to-day operations.Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members.Maintaining Guest Services and Front Desk Goals - Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.Managing Projects and Policies - Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Ensuring Exceptional Customer Service - Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees.Managing all day-to-day operations.Understanding employee positions well enough to perform duties in employees' absence. Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers.Managing and Conducting Human Resource Activities - Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee t
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Assistant Front Office Manager
hace 2 meses
Panama Hilton A tiempo completoAssistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...
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Front Office Manager
hace 4 semanas
Panama Hilton A tiempo completoFront Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest,...
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Assistant Front Office Manager
hace 3 meses
Panama Hilton A tiempo completoAn Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...
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Assistant Front Office Manager
hace 6 días
Panama Hilton A tiempo completoAn Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing?As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are...
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Front Office Manager
hace 2 meses
Panama Accor A tiempo completoJob DescriptionAs Front Desk Manager you will ensure quality guest and customer service, exceeding expectations and achieving memorable experiences.Know and apply always the service and quality standards through the procedures manual stipulated by the company.Perform and encourage upselling and cross-selling.QualificationsKnowledge in systems such as OPERA,...
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Front Office Manager
hace 3 semanas
Panama Marriott International, Inc A tiempo completo**Job Number** 24066645 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Panama City Hotel, Via Espana & Ricardo Arias Street, Panama, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....
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Front Office Manager
hace 3 semanas
Panama AccorHotel A tiempo completo**Company Description** Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury...
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Front Desk Manager
hace 2 semanas
Panama Marriott International, Inc A tiempo completo**Job Number** 24106516 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Panama City Hotel, Via Espana & Ricardo Arias Street, Panama, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...
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Office Manager Panama
hace 1 mes
Panama Brainrocket A tiempo completoJob Description - Office Manager Objective Due to the growing demand within our operational activity, we are currently looking for an experienced Office Manager to join, on a full-time basis, our Panama Team. Our Office Manager will coordinate administrative duties and office procedures. The main function of the role is to create and maintain a pleasant...
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Front Office Supervisor
hace 1 semana
Panama VerdeAzul Hotels A tiempo completo¡Buscando a los mejores talentos! Nos encontramos en la busqueda de talento para que ocupe el cargo de Front Office Supervisor. Responsable de coordinar la atención de las necesidades del huésped, de tal manera que se garantice el buen funcionamiento del departamento de Recepción de acuerdo con los procedimientos establecidos y los estándares del...
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Front Desk
hace 4 semanas
Panama The Lab Panama A tiempo completose solicita Front desk, para laborar medio tiempo de lunes a sábados, que tenga conocimiento en los paquetes office y que sepa el idioma ingles, buscamos personas con muchas ganas de laborar, que sea proactiva, puntual, responsable, que tenga muy buena relación en trabajo en equipo y sobretodo que siempre este con una gran sonrisa.
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Front Office Manager
hace 3 meses
Panama Accorhotel A tiempo completoOnline Review Management platforms. Previous experience supervising departments such as Concierge, Guest Experience, Butler, Reception and Bellboys. Handling of Quality and Guest Experience audit programs. Complete knowledge of the English language. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition...
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Front Office Supervisor
hace 4 semanas
Panama Marriott International A tiempo completoProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile...
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Front Office Supervisor
hace 2 semanas
Panama Marriott International, Inc A tiempo completo**Job Number** 24034149 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Panama, Calle Punta Colon, Panama City, Punta Pacifica, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...
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Home Office International Operations Executive
hace 3 semanas
Panama Foreign & Commonwealth Office A tiempo completoJob Description (Roles and Responsibilities) 1 **Main purpose of job**: The main function of this post is to provide support to the Home Office International Operations (HOIO) team based in the British Embassy in Panama City, Panama. The role aim will be specifically to deliver projects, maintain and update the administrative records, manage budget and...
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HR/office Administrator
hace 3 semanas
Panama Waypoint Port Services A tiempo completo**Job title** HR/Office Administrator **Purpose**: The HR/Office Administrator will be responsible for recruiting, supporting, and developing employees in both Panama, US and Central America. The HR/Office Administrator is expected to possess knowledge of employment legislation and strong communication skills, both written and...
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Office Manager
hace 3 semanas
Panama GLOBAL MINES & MINERLS FZE A tiempo completo**Responsibilities: - ** - Represent GLOBAL MINES & MINERALS FZE in their country - Keep in touch with Company’s customers in the area, answer their queries and prepare a list of the same and send to HO. - Pay a visit to customers in person wherever required - Enter day to day information / form filling as per information provided by the company in the...
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Front-end Developer
hace 4 semanas
Panama Eagle Hubs A tiempo completo?Como EAGLEer serás parte de la creación de un ecosistema digital único en la región, con la ambición de ser el más importante y relevante para todos los Centro americanos.?Experimentarás de primera mano pertenecer a un equipo world class y serás clave en la transición hacia una economía inclusiva, transparente, eficiente y segura.?Los EAGLEers nos...
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Supervisor-front Office
hace 4 semanas
Panama Marriott International, Inc A tiempo completo**Numéro de l'Emploi** 23105813 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** JW Marriott Panama, Calle Punta Colon, Panama City, Punta Pacifica, Panama AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Traiter toutes les entrées des clients, vérifier leur...
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Front Office Supervisor
hace 4 semanas
Panama Marriott International, Inc A tiempo completo**Número de Empleo** 23105813 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** JW Marriott Panama, Calle Punta Colon, Panama City, Punta Pacifica, Panama VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management - Marriott International es un empleador que ofrece...
