Front Office Manager

hace 7 meses

Panama Hilton A tiempo completo

Front Office Manager

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

**What will I be doing?**

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- A degree or diploma in Hotel Management or equivalent
- A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Familiar with Property Management Systems
- A degree or diploma in Hotel Management or equivalent

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Assistant Front Office Manager

    hace 8 meses

    Panama Hilton A tiempo completo

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...

  • Front Office Manager

    hace 8 meses

    Panama Accor A tiempo completo

    Job DescriptionAs Front Desk Manager you will ensure quality guest and customer service, exceeding expectations and achieving memorable experiences.Know and apply always the service and quality standards through the procedures manual stipulated by the company.Perform and encourage upselling and cross-selling.QualificationsKnowledge in systems such as OPERA,...

  • Front Office Manager

    hace 6 meses

    Panama Marriott International A tiempo completo

    JOB SUMMARY Responsible for all front office functions and staff.Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable.As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure...

  • Front Office Manager

    hace 6 meses

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 24066645 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Panama City Hotel, Via Espana & Ricardo Arias Street, Panama, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....

  • Front Office Manager

    hace 6 meses

    Panama AccorHotel A tiempo completo

    **Company Description** Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury...

  • Front Desk Manager

    hace 6 meses

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 24106516 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Panama City Hotel, Via Espana & Ricardo Arias Street, Panama, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Office Manager Panama

    hace 7 meses

    Panama Brainrocket A tiempo completo

    Job Description - Office Manager Objective Due to the growing demand within our operational activity, we are currently looking for an experienced Office Manager to join, on a full-time basis, our Panama Team. Our Office Manager will coordinate administrative duties and office procedures. The main function of the role is to create and maintain a pleasant...

  • Front Office Supervisor

    hace 6 meses

    Panama VerdeAzul Hotels A tiempo completo

    ¡Buscando a los mejores talentos! Nos encontramos en la busqueda de talento para que ocupe el cargo de Front Office Supervisor. Responsable de coordinar la atención de las necesidades del huésped, de tal manera que se garantice el buen funcionamiento del departamento de Recepción de acuerdo con los procedimientos establecidos y los estándares del...

  • Front Desk

    hace 7 meses

    Panama The Lab Panama A tiempo completo

    se solicita Front desk, para laborar medio tiempo de lunes a sábados, que tenga conocimiento en los paquetes office y que sepa el idioma ingles, buscamos personas con muchas ganas de laborar, que sea proactiva, puntual, responsable, que tenga muy buena relación en trabajo en equipo y sobretodo que siempre este con una gran sonrisa.

  • Front Office Manager

    hace 8 meses

    Panama Accorhotel A tiempo completo

    Online Review Management platforms. Previous experience supervising departments such as Concierge, Guest Experience, Butler, Reception and Bellboys. Handling of Quality and Guest Experience audit programs. Complete knowledge of the English language. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition...

  • Front Office Supervisor

    hace 6 meses

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 24034149 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Panama, Calle Punta Colon, Panama City, Punta Pacifica, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • HR/office Administrator

    hace 6 meses

    Panama Waypoint Port Services A tiempo completo

    **Job title** HR/Office Administrator **Purpose**: The HR/Office Administrator will be responsible for recruiting, supporting, and developing employees in both Panama, US and Central America. The HR/Office Administrator is expected to possess knowledge of employment legislation and strong communication skills, both written and...

  • Front-end Developer

    hace 7 meses

    Panama Eagle Hubs A tiempo completo

    ?Como EAGLEer serás parte de la creación de un ecosistema digital único en la región, con la ambición de ser el más importante y relevante para todos los Centro americanos.?Experimentarás de primera mano pertenecer a un equipo world class y serás clave en la transición hacia una economía inclusiva, transparente, eficiente y segura.?Los EAGLEers nos...

  • Recepcionista - Front Office

    hace 6 meses

    Panama Bern Hotels&Resorts A tiempo completo

    Interactuar con los huéspedes y clientes a diario, y ofrecer un servicio eficiente para satisfacer las necesidades que puedan tener. Atender las necesidades de los huéspedes, incluidas las tareas relacionadas al registro de llegada, salida y funciones de cajero. Dar seguimiento a todas sus necesidades, gustos y requerimientos. Prestigiosa cadena...

  • Supervisor de Front Office

    hace 7 meses

    Panama Bern Hotels&Resorts A tiempo completo

    Supervisar, dirigir y hacer lo más expedito posible, los procesos de registro de llegada y salida de los huéspedes. Así como, verificar y controlar eficientemente la operación diaria de todo el departamento, incluyendo Club Lounge, Service Express, y Recepción. Prestigiosa cadena hotelera **Requisitos**: **Preparación Académica**: Licenciatura en...

  • Supervisor de Front Office

    hace 7 meses

    Panama Hotel Le Meridien A tiempo completo

    Supervisar, dirigir y hacer lo más expedito posible, los procesos de registro de llegada y salida de los huéspedes. Así como, verificar y controlar eficientemente la operación diaria de todo el departamento, incluyendo Club Lounge, Service Express, Concierge, Botones, Business Center y Recepción. **Experiência Previa**: 2 años de experiência en el...

  • Supervisor de Front Office

    hace 7 meses

    Panama Bern Hotels&Resorts A tiempo completo

    Supervisar, dirigir y hacer lo más expedito posible, los procesos de registro de llegada y salida de los huéspedes. Así como, verificar y controlar eficientemente la operación diaria de todo el departamento, incluyendo Club Lounge, Service Express, Concierge, Botones, Business Center y Recepción. Prestigiosa cadena...

  • Night Manager

    hace 6 meses

    Panama Marriott International A tiempo completo

    JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations during the overnight shift.Ensures that the highest levels of hospitality and service are provided during the overnight shift.Represents property management in resolving any guest or property related situation.Personally assisting in resolving any issues and completing...

  • Regional Office Assistant G-5

    hace 6 meses

    Panama International Fund For Agricultural Development A tiempo completo

    **Organizational Setting**: The International Fund for Agricultural Development (IFAD) is an international financial institution and a specialized United Nations agency dedicated to eradicating rural poverty and hunger. It does so by investing in rural people. IFAD finances programmes and projects that increase agricultural productivity and raise rural...

  • Ecommerce Manager Shopify

    hace 6 meses

    Panama Shci A tiempo completo

    Se busca encargado de ecommerce en shopify, manejo de productos, programacion front end, marketplaces y todo lo demas relevante para ecommerce.Debe tener minimo 2 anos de experiência