Client Services Trainee Program Associate
hace 2 días
Job Description And ResponsibilitiesThe LAC CS trainee program is a fast pace 24-month program that encompasses two rotations in Client services operations. As Client Success and Implementations Management Associate.The CS Trainee will own a set of Implementation projects or Client portfolio to manage and tend to. At the same time the trainee will be responsible for completing specific Client Services technical, as well as process improvement methodologies trainings and certifications, that will enable them to participate -after the 2-year program
- of the open opportunities within the Client services areas across LAC.In turn creating a talent pool that will release senior hi potential elements within the CS Teams in LAC to take on new challenging positions that will round their career profiles and add capabilities that will open doors beyond Client Services, to positions of professional growth within. The program will develop the trainees with high on the job technical expertise and market exposure.Within the Implementations rotation, the trainee will manage and execute new Visa projects (payment products/services) with clients (financial institution and processor) in key markets of the Latin America and the Caribbean region.
This role coordinates Visa internal resources (CSI, Products, Infrastructure, etc.) for Client projects, serving as focal point for new Products & Services Implementation related activities. This individual contributor serves as a functional specialist who coordinates/leads cross-functional teams, defining project related activities, tools, processes, and procedures required to successfully complete new Visa Products/Services Implementations as well as enterprise projects.In the Client Success rotation, the trainee will be part of a pool of professionals that will respond to internal and external Clients for operational issues. They will support business growth by building and optimizing operational relationships with Issuers, Acquirers, Processors and Merchants and Fintech/Digital partners, and by working proactively with these clients to advance Visa’s strategic initiatives. They’ll be accountable for driving operational Visa disciplines with new and existing Clients, optimizing performance, identifying opportunities for enabling services and capabilities and articulating the operational voice of the customer within Visa.
As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.Work Hours: Varies upon the needs of the department.Travel Requirements: This position requires travel 0% of the time.Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
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