Bi&a and Continous Improvement Sr Analyst

hace 6 meses

Panamá, Panamá The Estée Lauder Companies A tiempo completo

**About Estee Lauder Companies**

***

ELC (Estee Lauder Companies) is a global leader in prestige beauty that delights consumers with transformative products and experiences, inspiring them to express their individual beauty. They are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in 150 countries. Infused throughout their organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected.

From a position of strength, The Estée Lauder Companies (ELC), the leader in prestige beauty products, embarked on the Leading Beauty Forward program, chartered to fuel product innovation and enhance market agility. A key element of this strategy was the design of a new way to support its suite of 30 brands globally. The company chose Panama as being best suited to establish its new Global Business Services (GBS) operation center. This new center will initially deliver Finance, Human Resources and Legal services to ELC employees across several geographies and time zones. Through a new innovative service minded approach, this center will redefine service standards globally at ELC. This new GBS team will provide a one-stop-shop solution for the ELC businesses, supported by new customer engagement insights, new systems, and new reporting. In addition to delivering exceptional service to the ELC businesses each day, the GBS team will also be responsible for continuously streamlining work in pursuit of growing its service offering in support of achieving ELC’s strategic and business objectives. New site, new team, new opportunity.

***

**Position Overview**

The Senior Analyst will be Implementing Continuous Improvement projects across functions, such as process streamlining for OneSource processes that cover multiple functions, capacity creation through identification of automation and integration opportunities, SLA improvements via process analysis and improvement / elimination of hold times and backlogs, to cite a few examples. The results from these analyses enable services to balance and absorb more workload with mínimal additional hiring, increasing OneSource productivity and cost efficiency, and generating savings for OneSource and its customers.

**Business Insights & Analytics and Operational Reporting**

**Responsibilities**:

- Support efforts to drive adoption of the OneSource Operational Performance metrics program and supporting systems, processes and reporting locally.
- Perform data analysis and mining on end to end process and customer journey analytics in support of customer inspired business insights.
- Be proactive in identifying potential new analytical projects to extract knowledge from raw data and transform it into meaningful and impactful information.
- Monitor performance of OneSource Operations locally and provide daily oversight and review to cite trends and opportunities.
- Design and implement data visualization dashboards and reports to communicate insights effectively

**Continuous Improvement**

**Responsibilities**:

- Identify improvements related to performance metrics.
- Acts as a change leader and drive transformation in collaboration with internal BU’s and Vendor
- Develop and implement quality improvement and process changes to achieve greater efficiencies and workflows between internal business units and GBS organization.
- Proactively identify potential enhancements to current systems.
- Benchmark and monitor processes as it pertains to services in-scope

**Qualifications** Qualifications**:

- Brings personalized experiences to enhance delivery
- Ability to formulate and deliver presentations to Sr. Executives
- Supports an accountability and “own it” culture
- Has operated as an innovation / change agent in the past
- Creates creative solutions to difficult problems.
- Data and SLA commitment driven
- Process and continuous improvement mindset
- Proficient with Office tools and strong business solutions / ERP skills
- Strong communication, interpersonal, analytical and problem-solving skills
- Knowledge of business processes and internal controls
- Prior experience with data visualization tools such as PowerBi, Tableau or similar platforms
- Experience working with SQL

**Additional Requirements**
- Bachelor’s Degree required

Minimum Years of Experience
**Job**: Administrative

**Primary Location**: Latin America-PA
- **Job Type**: Standard

**Schedule**: Full-time

**Shift**: 1st (Day) Shift

**Job Number**: 243124

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