Automation Improvement Strategist
hace 1 mes
**Job Overview:**
Rocket Ventures SA is seeking an experienced Automation Improvement Strategist to lead and manage self-service automation improvement initiatives across the organization. As a key member of our team, you will work closely with market and central teams to identify opportunities for improvement, conduct thorough root cause analysis, and design innovative solutions to enhance operational performance in chatbots, IVR, apps, and other channels.
Key Responsibilities:
- Lead cross-functional teams in automation improvement initiatives to drive business growth and efficiency.
- Conduct thorough root cause analysis to identify automation inefficiencies and develop actionable recommendations.
- Design and implement automation solutions that improve containment, resolution rate, and channel adoption.
- Leverage data-driven insights to inform decision-making and drive actionable outcomes across self-service channels and platforms.
- Track, monitor, and ensure successful implementation of automation improvements, providing regular updates and reports on project progress and achievement of objectives.
Requirements:
- Mandatory fluent English and Spanish, with advanced communication skills (written and spoken).
- College degree (admin and/or engineering) and 3+ years of experience in customer service operations, process improvement, automations, or a similar operational role.
- Strong leadership and team management skills in cross-functional environments.
- Expertise in root cause analysis and problem-solving methodologies.
- Proficiency in designing, implementing, and managing process or automation improvements.
- Advanced analytical skills with the ability to translate data into actionable insights.
- Strong project management skills, including initiative tracking and progress monitoring.
- Ability to drive results and ensure projects are completed successfully on time.
- Proven experience in leading process improvement initiatives in a fast-paced environment, with multiple teams involved.
About the Role:
We offer a competitive salary of $120,000 - $150,000 per year, commensurate with experience, as well as a range of benefits, including health insurance, retirement plan, and paid time off. If you are a motivated and experienced professional looking to make a meaningful impact in a dynamic and growing organization, we encourage you to apply.
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