Conflict Resolution Officer

hace 3 semanas

Panama International Organization for Migration A tiempo completo

Position Title**: Conflict Resolution Officer**
Duty Station**: Panama City, Panama**

Classification**: Professional Staff, Grade P3**
Type of Appointment**: Fixed term, one year with possibility of extension**
Estimated Start Date**: As soon as possible**

Closing Date**: 06 March 2024**
- Established in 1951, IOM is a Related Organization of the United Nations, and as the leading_
- UN agency in the field of migration, works closely with governmental, intergovernmental and_
- non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the_
- benefit of all. It does so by providing services and advice to governments and migrants._

IOM is committed to a diverse and inclusive work environment. Read more about diversity and

Applications are welcome from first
- Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo_
- (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See;_
- Iceland; Kiribati; Lao People's Democratic Republic (the); Madagascar;_
- Marshall Islands; Micronesia (Federated States of); Namibia; Nauru;_
- Palau; Saint Kitts and Nevis; Saint Lucia; Solomon Islands; Suriname;_
- The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu_

**_ Context:_**

The Office of the Ombudsperson (OOM) serves as an independent function to address
employment related problems of staff members. It operates in accordance with the standards of
practice and code of ethics of the International Ombudsman Association: “independence,
neutrality, and impartiality, confidentiality and informality.” The role of the Ombudsperson is to
mediate in conflicts of any nature related to conditions of employment, administration of
benefits, managerial practices as well as professional and staff relations matters. As a dispute
resolution practitioner, the Ombudsperson provides assistance in the informal resolution of
conflicts and other issues and monitors trends and emerging issues. The Ombudsperson office
acts as an Alternative Dispute Resolution (ADR) resource for staff members who may also wish
assistance with respectful workplace environment issues. The purpose of the Ombudsperson
function is to be a mechanism that helps IOM staff to be treated fairly, advocating civility and
mutual respect as the most appropriate avenue to successful problem-solving preventing
conflict from escalating and improving staff productivity and morale.

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Under the direct supervision of the Ombudsperson, the Conflict Resolution Officer
(Ombudsperson) will provide technical support to the Ombudsperson; in particular, in the
Americas (LATAM and NACAC) as well as francophone countries in Western Africa and MENA,
including case management, research, and preparation of statistics, reports and presentations.

**_ Core Functions / Responsibilities:_**

1. Oversee case management and provide assistance with the intake and follow-up of cases
including the compilation of statistics and the preparation of regular bi-monthly and annual
reports.

2. Research and identify systemic issues with a view to advise and recommend possible
preventive actions to boost morale and improve the organizational climate.

3. Prepare reports on trends and activities by identifying patterns or problem areas in the
Organization’s policies and practices and recommend revisions or improvements.

4. Research topics related to the Ombudsperson function such as staff regulations and rules,
administrative instructions, policies, etc. In addition, prepare draft policies, administrative
procedures, and other operational documents related to the Ombuds function.

5. Conduct outreach activities such as preparing and editing texts, brochures, articles,
presentations, handbooks, speeches, talking points, and other documents as requested by the
Ombudsperson.

6. Implement training programmes in conflict prevention, dispute and conflict resolution and
other related topics aiming at creating a trusting environment in which conflict is minimized and
a respectful working environment is privileged. This includes organizing and supporting
meetings and trainings to this effect. In addition, help organize meetings with other international
organizations.

7. Provide substantive support to the work of the Ombudsperson on gender issues to prevent
discrimination and harassment and ensure equal treatment and the equal participation of
women and men in all areas of work.

8. Perform other duties as may be as assigned.

**_ Required Qualifications and Experience:_**

**Education**
- Master’s degree in Behavioural Sciences, Conflict Resolution, Law, Social Sciences or Human

Resources or a related field from an accredited academic institution with five years of relevant
professional experience; or
- University degree in the above fields with seven years of relevant professional experience.

**Experience**
- Experience in mediation and preventing conflict from escalating in the workplace;
- Experience working in a multi-cultural setting;
- Expe

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