Human Resources Services Representative, Portuguese
hace 1 semana
About Estee Lauder Companies ELC (Estee Lauder Companies) is a global leader in prestige beauty that delights consumers with transformative products and experiences, inspiring them to express their individual beauty. They are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in 150 countries. Infused throughout their organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected. From a position of strength, The Este Lauder Companies (ELC), the leader in prestige beauty products, embarked on the Leading Beauty Forward program, chartered to fuel product innovation and enhance market agility.
A key element of this strategy was the design of a new way to support its suite of 30 brands globally. The company chose Panama as being best suited to establish its new Global Business Services (GBS) operation center. This new center will initially deliver Finance, Human Resources and Legal services to ELC employees across several geographies and time zones. Through a new innovative service minded approach, this center will redefine service standards globally at ELC.
This new GBS team will provide a one-stop-shop solution for the ELC businesses, supported by new customer engagement insights, new systems, and new reporting. In addition to delivering exceptional service to the ELC businesses each day, the GBS team will also be responsible for continuously streamlining work in pursuit of growing its service offering in support of achieving ELCs strategic and business objectives. New site, new team, new opportunity. Position Overview This position is responsible for the processing transactions for the employee lifecycle from hire to retire.
This role will input data and create records in the Oracle database whilst ensuring accuracy and data integrity. Leveraging tools such as case management system to track to agreed SLAs for customer service to the business. Transactions OHRs will work in either the Onboarding team or the Job Data Change & Separations team. QualificationsResponsibilities: Inputs data with speed and accuracy, whilst ensuring data integrity Responsible for the administration of all required offer packages and employment letters, to be created and delivered according to set standards.
Responsibility includes follow-up with employees, managers and HR to ensure prompt return of forms/letters as required Responsible for maintenance of accurate and updated employee files Understands scope of services and escalates items to others as defined. Uses professional and customer-focused approach to handle customer inquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information. Ensures quality customer experience by communicating empathy to de-escalate difficult situations.
English, Spanish, Portuguese, French) Additional Requirements Bachelors Degree required Minimum Years of Experience: minimum 3 year Additional Details Work shift: Monday to Friday Contract-Type: Full-Time Permanent Location: Costa del Este, Panam
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