Account Manager

hace 3 semanas

Panama Caterpillar A tiempo completo

**Career Area**:Marketing / Sales / Product Support**:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job posting title**:Aftermarket Account Manager

**Why you want the job and why it’s awesome**
As an Aftermarket Account Manager, you will develop new and grow existing aftermarket businesses and manage Global Mining Accounts through the development of sound business relationships. You will travel in the field to understand customer fleet and critical requirements and develop aftermarket solutions and/or other types of program planning for managed accounts.

**What you will do**:
Accountable for Growing Services and Integrated Procurement corporately with a designated managed account portfolio.

Accountable for executing key aftermarket initiatives (i.e. business cases, demand planning, contracts, connectivity) with business partners for designated accounts.

Develop and maintain Managed Accounts Dashboard to track Aftermarket KPIs by account corporately.

Work with Account Managers, ASRs, and Industry reps to identify and track Aftermarket KPIs by the site.

Facilitate and support consistent, equitable aftermarket commercial support.

Work with dealers to clarify and understand their CBI (cost build-up index) for designated managed account portfolios.

Develop and maintain effective internal partner relationships and relationships with managed account managers, dealers, and customers to achieve parts sales growth.

Develop and execute managed account strategies and activities for named accounts including Individual Aftermarket Account Plans for designated accounts.

Establish high-level relationships with business decision-makers and identify business needs and problems.

Develop and implement strategies for managed account customers as well as a secure commitment of Caterpillar and Dealer resources to assure continued customer satisfaction.

Act as a consultant to various departments within Caterpillar including, but not limited to, RISST (Resource Industries Sales, Services & Technology) Aftermarket Regional managers and personnel, parts pricing team, Mining Regional Field teams, and the Mining Strategic Accounts regarding the direction and strategies for the aftermarket with managed accounts.

Act as the aftermarket lead for strategic accounts deal teams and Mining Managed Accounts Aftermarket Review Board.

Regularly visit mine sites and corporate offices (foreign and domestic) to provide advice and counsel to managed account customers.

Ensure account decision-makers are fully exposed to features and benefits available from Caterpillar products, dealers, and marketing before finalizing purchasing decisions.

Provide counsel and governance to regional teams on the construction and execution of customer-specific agreements.

Manages the compliance of assignments and keeps up to date with new industry trends, changing technology, and regulations affecting the competitive environment.

**Basic Qualifications**:

- College degree or equivalent experience.
- 10+ years of specific mining and aftermarket experience in order to gain recognition as a divisional and company expert
- Advanced English

A broad business background, including commercial or technical field experience, specific long-term mining industry knowledge, parts pricing knowledge or experience, and excellent communication skills.

The incumbent will either have had previous account management experience and previous Cat field or dealer experience, account management experience, and/or supervisory experience within the company and/or was a fully contributing member on significant projects and/or teams.

Work effectively with people from different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.

Good human relations skills are required to develop a collaborative/cooperative work relationship with others inside and outside the business unit.

Domestic relocation assistance is available.

This position may require 15 - 40 % travel.

Closing date: 9/5/2023.

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

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