IT Senior Manager

hace 2 meses

Panamá Provincia de Panamá, Panamá DHL A tiempo completo

The IT Manager is responsible for the direction, planning and administration of the company's technological area, following regional and local guidelines. In addition, he/she must direct, plan and execute the infrastructure, telecommunications and services initiatives of the country, as well as define, monitor and implement solutions and improvements for service indicators.
- Implement and ensure compliance with technology policies, standards and procedures to establish clear guidelines for the operation, programming and design of systems.
- Review and prioritize the implementation of new systems to approve technology projects, estimating costs and allocating resources efficiently.
- Maintain clear communication with management on technology developments and regular updates on project progress and impact.
- Automate and optimize company processes through cost-benefit analysis to implement solutions that improve operational efficiency.
- Manage the IT department budget and monitor expenses, ensuring efficient use of financial resources.
- Stay up to date on the latest technology trends and adopt new technologies, as well as organize training programs for staff.
- Participate in the resolution of critical IT problems and solve significant problems in the IT area.
- Recognize and reward the achievements of the IT team, promoting motivation and commitment.
- Implement regional standards and projects with coherence and alignment of local initiatives with regional guidelines.
- Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus.
- Minimum of 8 years of experience as IT Manager, with at least 3 years in a leadership role.
- Strong technical knowledge and hands-on experience in network infrastructure, server administration, virtualization, storage systems, and data center operations.
- Proven track record in successfully managing IT projects from conception to completion.
- Solid understanding of ITIL framework and best practices for IT service management.
- Relevant certifications such as CCNA, MCSA, VCP, or ITIL are highly desirable.
- Excellent leadership and people management skills, with the ability to inspire and motivate a team.
- Strong problem-solving and decision-making abilities, with a focus on delivering innovative and practical solutions.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

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