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Customer Service

hace 1 mes


Panama Logisfashion A tiempo completo

**MISIÓN DEL PUESTO**: Asegurar que el servicio prestado a los clientes cumpla con el indicador de calidad y rendimiento manteniendo una relación de confianza entre el cliente y la organización. FUNCIONES PRINCIPALES: Planificación del trabajo: Designar y solicitar reservas con navieras o agentes. Cotizar trabajos especiales con respecto a la carga de los clientes. (ej.

**Gestión del equipo**: Detección de necesidades de polivalencias/ETT en base a la urgencia que impone el cliente y petición de los recursos al RO. Brindar apoyo a los compañeros de área que se encuentran de vacaciones. Informar a las partes relevantes de cualquier anomalía operativa. Atender a cualquier otra tarea asignada que su jefe inmediato le solicite.

Mantener al corriente los informes de almacenaje y ventas diarias en el Sharepoint. Análisis de desempeño: Análisis de las productividades del personal. Evaluación del personal para el cálculo de la retribución flexible. Planear y desarrollar las actividades diarias del almacén.

Brindar una atención personalizada y de calidad a cada uno de los clientes. Establecer una comunicación constante con los clientes y con sus representantes. Preparar todos los documentos y envíos de mercancía correspondiente a despachos de los clientes, ya sea marítima, aérea o terrestre. Instructivos (en los casos que aplique), Permisos Especiales y cualquier otro documento necesario.

Cumplir con seguimientos a los embarques contratados por los clientes, navieras o agentes. Atender a las instrucciones dadas por parte de los clientes respecto al manejo de su carga. Actualizar la programación diaria en los sistemas correspondientes por el cliente y TL asignado. Resolución de incidencias: Resolución de todo tipo de incidencias que se presente con el cliente.

Atender dudas y quejas que puedan darse por parte de los clientes Control facturación: Procesar las facturas según la tarifa establecida para cada cliente. Realizar un seguimiento de las facturas de los agentes, las empresas de envíos y procesarlas para el pago cuando se corresponda. Corroborar que los pedidos de los clientes estén en orden y completos para despachos. Garantizar el cumplimiento estricto del cierre de fin de mes, que incluye: facturación de todos los envíos enviados, recibos e informes relacionados.

**Mejoras operativas**: Proactividad en las propuestas de mejora continua. Estudiar, gestionar y optimizar los espacios y recursos disponibles en el almacén.