Customer Service
hace 7 meses
**MISIÓN DEL PUESTO**: Asegurar que el servicio prestado a los clientes cumpla con el indicador de calidad y rendimiento manteniendo una relación de confianza entre el cliente y la organización. FUNCIONES PRINCIPALES: Planificación del trabajo: Designar y solicitar reservas con navieras o agentes. Cotizar trabajos especiales con respecto a la carga de los clientes. (ej.**Gestión del equipo**: Detección de necesidades de polivalencias/ETT en base a la urgencia que impone el cliente y petición de los recursos al RO.Brindar apoyo a los compañeros de área que se encuentran de vacaciones.
Informar a las partes relevantes de cualquier anomalía operativa. Atender a cualquier otra tarea asignada que su jefe inmediato le solicite.Mantener al corriente los informes de almacenaje y ventas diarias en el Sharepoint. Análisis de desempeño: Análisis de las productividades del personal.Evaluación del personal para el cálculo de la retribución flexible. Planear y desarrollar las actividades diarias del almacén.Brindar una atención personalizada y de calidad a cada uno de los clientes.
Establecer una comunicación constante con los clientes y con sus representantes. Preparar todos los documentos y envíos de mercancía correspondiente a despachos de los clientes, ya sea marítima, aérea o terrestre.Instructivos (en los casos que aplique), Permisos Especiales y cualquier otro documento necesario.Cumplir con seguimientos a los embarques contratados por los clientes, navieras o agentes. Atender a las instrucciones dadas por parte de los clientes respecto al manejo de su carga. Actualizar la programación diaria en los sistemas correspondientes por el cliente y TL asignado.
**Resolución de incidencias**: Resolución de todo tipo de incidencias que se presente con el cliente.Atender dudas y quejas que puedan darse por parte de los clientes Control facturación: Procesar las facturas según la tarifa establecida para cada cliente.Realizar un seguimiento de las facturas de los agentes, las empresas de envíos y procesarlas para el pago cuando se corresponda. Corroborar que los pedidos de los clientes estén en orden y completos para despachos. Garantizar el cumplimiento estricto del cierre de fin de mes, que incluye: facturación de todos los envíos enviados, recibos e informes relacionados.**Mejoras operativas**: Proactividad en las propuestas de mejora continua. Estudiar, gestionar y optimizar los espacios y recursos disponibles en el almacén.
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Customer Service
hace 2 meses
Panamá, Provincia de Panamá, Panamá Enterprises 0206 Panama, S.A. A tiempo completo**Job Title**: Customer Service Representative - Female **Working Hours**: Monday to Thursday **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer...
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Customer Service
hace 4 meses
Panamá, Provincia de Panamá, Panamá Global Resort Options A tiempo completo**Job Title**: Customer Service Representative **Working Hours**: Monday to Friday 9:00 am - 5:00 pm **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer...
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Customer Service Representative
hace 2 meses
Panamá, Panamá Enterprises 0206 Panama, S.A. A tiempo completo**Job Title**: Customer Service Representative **Working Hours**: Monday to Thursday **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer Service...
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Customer Service Manager
hace 8 meses
Panamá, Panamá Live And Invest Overseas A tiempo completoA rapidly-growing online publishing company located in the El Cangrejo Panama City is looking for an English-speaking individual for the full-time position as Customer Service Manager. Live and Invest Overseas helps our customers realize their hopes and dreams to relocate and/or diversify their portfolios by investing in opportunities overseas by educating...
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Customer Service Representative
hace 1 semana
Panamá, Panamá, Panamá ENTERPRISES 0206 PANAMA, S.A. A tiempo completoOverviewWe are seeking a highly skilled Customer Service Representative to join our team at ENTERPRISES 0206 PANAMA, S.A. This role is ideal for an individual with excellent communication skills and experience in providing top-notch customer service.
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Customer Service Ambassador
hace 4 semanas
Panamá, Panamá, Panamá ENTERPRISES 0206 PANAMA, S.A. A tiempo completoEnterprise Career OpportunityWe are seeking a Customer Service Ambassador to join our team at ENTERPRISES 0206 PANAMA, S.A. This role involves providing exceptional service to our valued customers, utilizing your language skills to assist English and Spanish-speaking clientele, navigating Apple product systems to address customer inquiries effectively, and...
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Customer Service Representative
hace 1 mes
Panamá, Panamá Survitec Group Limited A tiempo completo**Vacancy Title**: Customer Service Representative** **Vacancy Location**: Panama** **Engagement Type**:Full-Time, Permanent** **Your Company** Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival...
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Customer Service Agents Arka
hace 4 semanas
Panamá, Provincia de Panamá, Panamá Inhaus A tiempo completoDynamism, innovation, and a customer-focused approach—do you want to be part of Arka? Arka is a fintech start-up transforming investment experiences through the management of diversified funds tailored to risk levels with accessible options. The company is seeking dynamic and proactive individuals to join its customer service team. If you are an...
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Bilingual Customer Service Representative
hace 4 semanas
Panamá, Panamá Omnie A tiempo completoOur client is seeking a highly motivated and experienced Bilingual Technical Support Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch technical support to our customers, ensuring their inquiries and issues are resolved efficiently and effectively. You will act as the primary point of contact for...
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Customer Service Manager
hace 8 meses
Panamá, Panamá Live And Invest Overseas A tiempo completoA rapidly-growing online publishing company located in the El Cangrejo neighborhood of Panama City is looking for a English-speaking individual for the full-time position of Customer Service Manager. Want to help people realize their dreams of living in Panama and other places abroad?
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Customer Service Representative Opportunity
hace 1 semana
CIUDAD DE PANAMÁ , AQUILINO DE LA GUARDIA, Panamá GLOBAL RESORT OPTIONS A tiempo completoJob Title: Customer Service RepresentativeCompany Overview: At Global Resort Options, we provide a groundbreaking platform for timeshare owners to market and advertise their vacation ownership. With our innovative approach, we offer a cost-effective way for owners to generate exposure with executive travelers.We directly market and advertise available units...
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Customer Service Representative
hace 2 meses
Panamá, Panamá, Panamá ENTERPRISES 0206 PANAMA, S.A. A tiempo completoJob Title: Customer Service Representative - Multilingual ExpertAbout Us: At ENTERPRISES 0206 PANAMA, S.A., we strive to deliver exceptional service to our valued customers. Our team is passionate about providing a positive and collaborative work environment that fosters growth and excellence.Salary: We offer a competitive salary, commensurate with...
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Onsite Customer Service Representative
hace 8 meses
Panamá, Panamá First Enroll, S.A. A tiempo completoWe are looking for a full-time English speaking Customer Service Representative to support the customer service function of our portfolio of insurance clients. Given our investments in technology and systems, strong computer skills are required for this role. Experience in the insurance industry is a plus, but not required.
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Customer Service Representative Opportunity
hace 2 meses
CIUDAD DE PANAMÁ , AQUILINO DE LA GUARDIA, Panamá GLOBAL RESORT OPTIONS A tiempo completoGlobal Resort Options is revolutionizing the timeshare industry with a groundbreaking approach to marketing and advertising vacation ownership. Our innovative platform connects owners directly with executive travelers, offering a cost-effective way to generate exposure without commissions or percentages taken out of rental income.About UsWe are a dynamic...
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Customer Service Manager
hace 9 meses
Panamá, Panamá Live And Invest Overseas A tiempo completoA rapidly growing online publishing company located in the El Cangrejo neighborhood of Panama City is looking for an English-speaking individual for the full-time position of Customer Service Manager.Want to help people realize their dreams of living in Panama and other places abroad?We're looking for a Customer Service Manager to join our team. This...
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Customer Service Lead/office Admin
hace 4 semanas
Panamá, Panamá Sagan A tiempo completo**Job Title**: Customer Service Lead/Office Admin Location: Remote (MST Time zone) Salary Range: up to 1500 USD Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (MST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...
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Panamá, Panamá, Panamá ENTERPRISES 0206 PANAMA, S.A. A tiempo completoWe are seeking a Customer Service Ambassador for our Enterprises 0206 Panama, S.A. team to provide exceptional service to our valued customers. This role requires fluency in both English and Spanish, as well as proficiency in navigating Apple product systems.About the RoleAs a Customer Service Representative, you will be responsible for providing top-notch...
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Logistics Customer Service Bilingue
hace 7 meses
Panamá, Panamá Davis Human Management A tiempo completoSolicitamos Agente de servicio al cliente logstico, con experiência comprobada en agencias de cargas o navieras.Algunas FuncionesSolicitar reservas de embarques de exportacin a navieras.Notificar al cliente y vendedor sobre el status de la carga.Realizar reportes de embarquesIndispensable el manejo del idioma ingles y espaolBolsa de trabajo Panam ofrecemos...
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Aih Panama Customer Service Account Specialist
hace 3 meses
Panamá, Provincia de Panamá, Panamá Ace Hardware International Holdings, Ltd A tiempo completoThe Job The Customer Service Account Specialist is responsible for acting as a liaison between international retailers and vendors, to ensure purchase orders are processed and the products are shipped in a timely manner while providing outstanding customer service to the retailers. Activities related to customer service. Leverages various systems and...
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Ecommerce Customer Service and Sales Support
hace 4 meses
Panamá, Provincia de Panamá, Panamá Rad Hires A tiempo completo**Ecommerce Customer Service and Sales Support - LATAM**: Our client is a dynamic and fast-growing company specializing in multiple e-commerce brands. Their mission is to provide exceptional order fulfillment for their customers. **Responsibilities**: - Provide excellent customer service to customers - Resolve customer inquiries and complaints - Answer...