Business Analyst, Retail Store Systems
hace 1 mes
**Job Description Who we are**: Since 1975, TUMI has been creating world-class business, travel, and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we're committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale. Your role at Tumi: The Business Analyst - Information Technology - Retail Store Systems will be responsible for supporting and maintaining various custom and "off-the-shelf" Retail IT Systems.
- Assist with all software and hardware rollouts for Point-of-Sale Registers, Payment, Backoffice for the retail stores. - Provide IT-business support by responding to production issues as a priority and communicate to the necessary business team. - Manage open incidents (tickets, issues) in Service Management tool by following the ITIL processes - Respond to requests in a positive, timely manner and provide feedback on expected completion dates - Follow Incident Management and Change Management Processes and Policies - Learn of all aspects of SDLC; perform hands-on analysis and design, testing/QA, and post-go-live support (hyper-care). - Will become responsible for assisting with developing and managing the relationship with all software vendors integrated with Tumi retail systems.
- Excellent verbal and written communications skills, appropriate for a broad range including business stakeholders, 3rd party vendors, offshore providers, and technical developers - Must demonstrate accountability, sound decision making, detailed analytical capabilities, and clear and concise communications - Must be able to multi-task on various initiatives with a sense of urgency - Ability to work towards multiple deadlines with shifting priorities; should have "sense of urgency" to meet business expectations Why you'll love working here: At TUMI, you'll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs. What we value: - INNOVATIVE BY NATURE.
SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it's our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
- PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth's beautiful places. Each year we extend our philanthropic efforts to partners that help better the world.
From supporting St. Jude Children's Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact. - DIVERSITY & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life.
Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day. Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation. Minimum Pay Rate: Maximum Pay Rate:
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