Customer Experience Manager

hace 17 horas

Panamá, Panamá Novartis A tiempo completo

21,000. That’s how many people Novartis hires globally every year. We want curious, courageous and collaborative people like you to join our inspiring environment. Here you’re given opportunities to make a genuine impact on our patient driven mission. Here you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges. Did you ever imagine how many lives could be touched by your daily work?
- The people we serve need you to achieve the extraordinary. That's why at Novartis we empower you to bring your best self; we value your diversity of thought and trust your ability to make things happen.
- The objectives of this role are to explore, develop, implement and evaluate Digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships & collaborations. Lead the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans across the design, development and production stages of a project to support the successful delivery within set KPIs. Works in collaboration with brand teams technical teams & all functions to maximize value. Provides consultancy, advice and assistance on strategy for commercialization of products, and influence marketing/Marketing Sales Operation team on decision making on Sales Force resource allocation in most optimal ways, through delivery of proven analytics based projects. Provide analytics support to Novartis internal customers
- Your responsibilities include, but are not limited to:
- Planning & management, Gather requirements to develop detailed Project plans and Project estimations to task level. Proactively assist the Business to identify upcoming conflicts and resource gaps.
- Serve as interface with the global and local Brand teams on Project Planning and delivery management.
- Leads and delivers projects for Regional and global teams, ensuring adherence to time-lines and quality objectives.
- Ensures delivery of efficient and high-quality deliverables. Provides effective and timely responses to adhoc requests.
- Manages an efficient and high-quality team that promotes synergy and best practice sharing among resources, drives collaboration with Country Organizations in managing high standards of communication and delivering best in class services.
- Provide guidance on training requirements in relation to Commercial processes
- Takes initiative to drive standardization of reports across brands

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**
- University degree
- More than 3 years of experience in Customer experience related roles (at pharma industry or another companies)
- Certification in Digital Transformations & expertise implementing digital strategies at recognized corporations
- Certification & proved experience in data analytics
- English and Spanish

You’ll receive:
Competitive salary, annual bonus, flexible working arrangements, subsidized dining facilities, employee recognition scheme, professional development, learning experiences, diversity & inclusion.
Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying
Imagine what you could do here at Novartis

**Division**
- Oncology

**Business Unit**
- ONCOLOGY BU

**Country**
- Panama

**Work Location**
- Panama

**Company/Legal Entity**
- Novartis Panama, S.A.

**Functional Area**
- Marketing

**Job Type**
- Full Time

**Employment Type**
- Regular

**Shift Work**
- No

**Early Talent**
- No

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