Clerk Support Representative

hace 1 mes


Panamá Provincia de Panamá, Panamá PayJoy A tiempo completo

PayJoy esta buscando un **Clerk Support Representative** **para que se una a nuestro equipo, este puesto brindará experiências excepcionales a los clientes y empleados de PayJoy. El agente contratado también tendrá una gran oportunidad de crear los entornos CS de PayJoy. Los principales objetivos de este puesto son ser el experto en la materia de PayJoy, mejorar la satisfacción general de nuestros clientes y empleados, solucionar problemas frecuentes y atender sus consultas.

En esta función, monitorearán y mejorarán las métricas de atención al cliente y al empleado (por ejemplo, tiempo promedio de atención, tiempo de primera respuesta, satisfacción del cliente y del empleado, etc.). Además, forjarán alianzas sólidas con los supervisores de CS, el gerente de operaciones y otros miembros del equipo de atención, asegurando que se desempeñen de acuerdo con las expectativas locales. Esta función seguirá la estandarización de las métricas e iniciativas globales de soporte al cliente y al empleado de PayJoy (por ejemplo, alinear un enfoque común entre países para las calificaciones de control de calidad de los agentes de soporte al cliente y al empleado).

**Responsabilidades**:

- Realiza interacciones con clientes/ tiendas a través de plataformas omnicanal (Voz - correo electrónico - chat) para resolver consultas y problemas técnicos relacionados con el uso de la aplicación y la plataforma para evaluación de crédito y servicio postventa, proporcionando respuestas claras y rápidas en tiempo real.
- Registrar, en forma detallada y actualizada, los problemas y soluciones proporcionadas a las tiendas, para tener un historial claro que facilite el seguimiento y la mejora continua del servicio.
- Identificar y proponer mejoras en los procesos internos y de soporte a la venta y postventa. Implementar cambios para aumentar la eficiencia y calidad de atención.
- Mantener una comunicación clara y constante con las tiendas, para asegurar que estén informadas sobre actualizaciones y cambios en los procedimientos.
- Satisfacción de tiendas: Realizar encuestas y recoger feedback de las tiendas sobre el servicio recibido.

**Requisitos**:

- Estudios técnicos o universitarios inconclusos en áreas relacionadas como Administración de Empresas, Comunicaciones o afines.
- Conocimiento básico de herramientas de Microsoft Office y google suite.
- Experiência previa en servicio o atención al cliente, preferiblemente en el sector de ventas o financiero, de al menos 1 año.
- Habilidades de comunicación efectiva, capacidad para trabajar en equipo y manejo de situaciones difíciles bajo presión.
- Agilidad en el teclado, ortografía y redacción.
- Deseable experiência en software de gestión de relaciones con clientes (CRM) preferentemente Zendesk, en servicios financieros o tecnología.

**Beneficios**:

- Vacaciones por ley - 30 días
- Licencia por enfermedad ilimitada
- Beneficio anual de fitness ($500 USD)
- Beneficio anual de desarrollo profesional ($2,000 USD)
- Beneficio de viaje internacional ($ 2,000 USD)
- Financiamiento de teléfono de US$ 500
- Subsídio para equipamiento de oficina en casa de US$ 250
- Subsídio para audífonos de US$ 200
- Seguro médico financiado por la empresa para empleados y familiares directos
- Seguro de vida



  • Panamá, Provincia de Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Bilingual Customer Support Representative Location: Remote (CST Time zone) Salary Range: up to 1500 USD Work Schedule: Monday Friday or Tuesday to Saturday, 7:00 AM to 4:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and...


  • Panamá, Provincia de Panamá, Panamá Otte Polo Group A tiempo completo

    **Sales Development Representative** **The Otte Polo Group is a dynamic business group with a global footprint in the U.S., Ukraine, Nicaragua, and Peru. Our diverse operations span the tech support, call center, and fulfillment industries, and our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.** **Your role will...


  • Panamá, Provincia de Panamá, Panamá Pole Star Global A tiempo completo

    **IMPORTANT INFORMATION - PLEASE READ**: **This role will be a shift based role, where you will work in shifts rotated** **from Night shift to Day Shift to Swing Shift.** **The shift pattern**: - 6 Days on, 2 Days off. - The shifts will be rotated from 'Night Shift' to 'Swing Shift' to 'Day Shift', separated by the 2 days off. - The Day shift is at 8 hrs...


  • Panamá, Panamá First Enroll, S.A. A tiempo completo

    We are looking for a full-time English speaking Customer Service Representative to support the customer service function of our portfolio of insurance clients. Given our investments in technology and systems, strong computer skills are required for this role. Experience in the insurance industry is a plus, but not required.

  • Sales Representative

    hace 6 meses


    Panamá, Panamá Abbott Laboratories A tiempo completo

    **Sales Representative** in Nutrition Business, this position is based in **Chiriquí, Panama.** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do...


  • Panamá, Panamá Brainrocket A tiempo completo

    Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs. Due to the growing demand within our...


  • Panamá, Provincia de Panamá, Panamá StellarPayments A tiempo completo

    Experienced individual with long term previous employment is a plus. Please list the previous employment experience with date from -to that you worked. **Job Types**: Full-time, Permanent Application Question(s): - Are you able to sign Non Disclosure Agreement to be signed, confirm your identity? - Have you attached a resume ? Please add a brief...


  • Panamá, Panamá Pole Star Global A tiempo completo

    **DISCLAIMER: - ** **This role is based on a rotational shift pattern, rotating every 4 weeks between the following timings: - ** 06:00am - 3:00pm (Monday to Saturday) - ( 4weeks) 2:00pm - 10:00pm (Sunday-Friday) - ( 4weeks) 10:00pm - 6:00am (Sunday -Thursday) - ( 4weeks) **Note**: - As this is a hybrid role, you will also need to be commutable to our...


  • Panamá, Provincia de Panamá, Panamá United Nations A tiempo completo

    Result of Service - Work Location - Home based - Expected duration - 04.10.24 - 03.02.25**Responsibilities**: - Background Created in December 1999, the United Nations Office for Disaster Risk Reduction (UNDRR) is the designated focal point in the United Nations system for the coordination of efforts to reduce disasters and to ensure synergies among the...


  • Panamá, Provincia de Panamá, Panamá United Nations A tiempo completo

    Org. Setting and Reporting - This position is located in the Office of the High Commissioner for Human Rights (OHCHR), Regional Office for Central America, in Panama City, Panama. The incumbent reports to the Director of the Field Operations and Technical Cooperation Division and the Chief of the Americas, Europe and Central Asia Branch, and, in coordination...


  • Panamá, Provincia de Panamá, Panamá Tax Goddess A tiempo completo

    **Only Resume in English will be considered** At Tax Goddess Business Services, PC (TGBS), we're not your average CPA firm. We’re a vibrant, innovative team led by the red-headed, fire-breathing Tax Goddess herself, Shauna A. Wekherlien, CPA. Our mission? To deploy over 450+ federal and thousands of state & local tax strategies, saving our clients more...


  • Panamá, Panamá The International School Of Panama A tiempo completo

    This may involve running intervention programs, coplanning, co-teaching and co-assessing or consulting. This can also require contacting/working with outside professionals (neurologist, psychiatrists, psychologist, etc.).Coordinate Student Support Team (SST) meetings for students who have been referred to the learning support program. The SST meets to...


  • Panamá, Panamá Omnie A tiempo completo

    Our client is seeking a highly motivated and experienced Bilingual Technical Support Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch technical support to our customers, ensuring their inquiries and issues are resolved efficiently and effectively. You will act as the primary point of contact for...


  • Panamá, Provincia de Panamá, Panamá Hisense Central America A tiempo completo

    **Responsibilities** 1. Assist in the preparation of reports and presentations for senior management and other parties when required. 2. Receive, classify and channel the information, documents, invoices and correspondence received from the different areas, according to the instructions received. 3. Make contact with suppliers and clients, according to...


  • Panamá, Provincia de Panamá, Panamá Yalent A tiempo completo

    **Company Overview**: InVitro Capital is a top Venture Studio dedicated to helping small and medium-sized businesses (SMBs) succeed in the AI space. We focus on simplifying and reducing risks in the startup process, transforming innovative ideas into reality. Yalent is a product of InVitro Capital. We’re seeking enthusiastic Outbound Sales Development...


  • Panamá, Provincia de Panamá, Panamá United Nations A tiempo completo

    Result of Service - The consultant ultimate result shall be a robust draft of the Cooperation Framework. - Work Location - RCS - Expected duration - 4 months**Responsibilities**: - The UN Resident Coordinator’s Office is recruiting an international consultant to facilitate the development of the 2026-2030 UN CF for Panama. As suggested by the UN CF...


  • Panamá, Panamá Estée Lauder Companies A tiempo completo

    Grow your career with The Estée Lauder Companies! The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year. Our Company's products are sold in approximately countries and...


  • Panamá, Provincia de Panamá, Panamá Medical Departures Inc. A tiempo completo

    **About Us**: Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries. We are a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a...


  • Panamá, Panamá Survitec Group Limited A tiempo completo

    **Vacancy Title**: Customer Service Representative** **Vacancy Location**: Panama** **Engagement Type**:Full-Time, Permanent** **Your Company** Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival...


  • Panamá, Provincia de Panamá, Panamá United Nations A tiempo completo

    Work Location - Remote - Expected duration - This internship is for a six months period, and is designed to be full time and remote. The desirable start date is 02.12.2024.**Responsibilities**: - Backgroud Created in December 1999, the United Nations Office for Disaster Risk Reduction (UNDRR) is the designated focal point in the United Nations system for...