Customer Success Professional

hace 2 semanas

Panamá, Panamá, Panamá Sagan A tiempo completo

Job Title: Customer Success Manager

Location: Remote (EST Time zone)

Salary Range: up to 3000 USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)

Job Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.

About the Company:

Sagan represents a company that leverages AI-driven dynamic pricing software to revolutionize e-commerce. The company is backed by successful entrepreneurs with several exits, focused on using data and technology to help brands optimize their pricing strategies.

Position Overview:

As a Customer Success Manager, you will be responsible for successfully launching services with customers and continually driving business value. This role involves understanding customer business needs, orchestrating monthly business reviews, and identifying opportunities for improved usage or new applications of the services.

Key Responsibilities:

  • Account Health Management: Proactively assess and manage the health of client accounts, addressing potential issues swiftly and strategically.
  • Client Relationship Building: Establish and nurture positive relationships with clients, ensuring they feel valued and supported throughout their journey with our services.
  • Performance Reporting: Present performance results to clients, highlighting achievements and areas for improvement.
  • Churn Mitigation: Identify and address churn concerns while strategically proposing and pushing for long-term solutions.
  • Renewal Management: Collaborate with clients to secure contract renewals while strategically positioning our services for their long-term success.
  • Timely Concern Addressing: Ensure that any concerns from clients, whether technical or operational, are timely addressed, strengthening customer relationships.
  • Data-Driven Strategies: Collaborate with the Data Science team to identify and propose data-driven business strategies to clients, aiming for enhanced profitability.
  • Data Communication: Translate complex mathematical data into simpler terms for clients, aiding in informed decision-making and performance improvement discussions.
  • Product Feedback: Act as the voice of the client, gathering feedback and proactively driving internal process improvements based on client insights.
  • Amazon and AI Understanding: Leverage your understanding of Amazon services and AI technologies to address client concerns and drive strategic improvements.
  • Process Improvement: Identify areas for internal process enhancements, to create and to build playbooks, and to drive innovation within the startup environment.

Qualifications:

  • Fluent in English.
  • Strong understanding of data, with the ability to present data-driven results to customers and engage in conversations with company executives.
  • Relevant work experience in a customer-facing, customer success, or consulting role.
  • Degree in Economics, Statistics, Applied Science, Business Administration, or a related field.
  • Proficiency in data analysis.
  • Strong experience with Excel and PowerPoint.
  • Ability to collaborate with Data Science, Technology, Sales, and Support teams to ensure client success.

Nice-to-Haves:

  • Understanding of P&L statements and Accounting.
  • Experience with eCommerce and/or SaaS.
  • Experience with HubSpot.
  • Experience with programming.

Requirements:

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.

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