Operations Emergency Response Specialist
hace 1 mes
The Operations Emergency Support Team is looking for individuals with strong empathy and communication skills to join their fast-paced working environment.
Key Responsibilities
- Answer calls on the Operations Emergency line, open cases and assign to specialists by product
- Liaise with teammates across departments to ensure consistency of cases and case management procedures
- Provide on-tour support and assist with operational tasks required to produce a tour
- Collaborate with internal stakeholders to provide a great customer experience
- Assist the Safety and Incident Response team with administrative tasks as needed
You'll Be Great At This Job If:
- You're fluent in English and have excellent communication skills
- You have great attention to detail and are a team player
- You can remain calm under pressure and make good judgments
- You're a positive attitude holder with empathy for others
About EF Education First
EF Education First is a multinational education company that offers language training, cultural exchange, and academic programs. We have over 600 schools and offices in more than 50 countries, and our mission is to open the world through education.
Benefits
- A competitive salary of $45,000 per year
- The opportunity to travel on one of our global tours yearly
- A multicultural and diverse work environment
- Equal opportunities employer committed to inclusion and belonging
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