Customer Service Representative

hace 4 días


Panamá, Panamá, Panamá Iqor A tiempo completo

Job Summary: We are seeking a professional and polite Customer Service Call Center Agent to provide remarkable service to customers via phone. The ideal candidate will handle inbound or outbound calls, create positive experiences for each caller, and demonstrate excellent communication skills.

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  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls and communicate effectively with customers.
  • Build lasting relationships with clients, customers, and team members based on trust and reliability.

Responsibilities:

  • Understand customer needs and strive to meet or exceed call center metrics while providing excellent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take ownership of customer needs and issues.
  • Communicate and follow instructions for one-call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of customer inquiries and concerns.

Skills Requirements:

  • Experience in customer service in a transaction-based environment such as a call center or retail location.
  • Able to work independently and in a team environment.
  • Problem-solving skills.
  • Ability to maintain accuracy and production standards.
  • Predictable and consistent attendance is an essential function of this position.


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