Accounts Receivable Specialist
hace 4 días
About Us
Grainger is a leading industrial distributor with operations in North America, Japan, and the United Kingdom. We serve more than 4.5 million customers worldwide, providing innovative technology and deep customer relationships.
Our Mission
We're dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results. Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe.
The Role
The Collection Representative provides high-level service to our customers, effectively managing the company's receivables. This role requires problem-solving skills, curiosity, and professional collection techniques to identify customer reasons for delinquent account status.
Main Responsibilities
- Analyze and monitor delinquent account balances, including effective overdue control and follow-up programs for all customer accounts that are late, overdue, potentially overdue, or potential written-off.
- Work with multiple departments, such as Credit, Sales, and Branch partners, to resolve collections issues that may require special attention and resolve payment barriers.
- Provide customers with documentation on disputed accounts.
- Maintain accurate and detailed customer contact notes following established standard repeatable processes.
- Recommends accounts for approval on compromise settlements, partial payments, time extensions, and fraud detection.
- Partner with Sales personnel on payment barrier removal.
- Perform other tasks as assigned.
Requirements
- Bachelor's Degree in Accounting, Finance, Business, or related quantitative discipline preferred.
- Minimum of 1 year of experience working in Collections required.
- Minimum of 3-5 years of experience in finance, collections, accounting, or process resolution preferred.
- Excellent negotiation and decision-making skills.
- Able to identify and solve problems, understanding priorities and focus on activities that drive results while meeting assigned deadlines.
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