Insurance Specialist with Excellent Customer Service Skills
hace 5 días
About FoundeverTM
We're a global leader in the customer experience (CX) industry, driven by 170,000 associates across the globe. Our innovative CX solutions, technology, and expertise support operational needs for our clients, delivering seamless experiences to customers in critical moments.
Our Core Values
- Creativity: Simplify complexity, lead positive change.
- Commitment: Aim higher, make a lasting impact.
- Connection: Share experiences, grow together as a team.
The Role of a Service Consultant
This entry-level position offers the chance to make a difference through customer interactions, problem-solving, and education on coverage, rates, billing issues, and policy reviews. You'll help identify insurance needs and recommend additional products and coverage, ensuring a supportive and personable experience.
Skill Requirements
- Ability to adapt quickly to changing environments.
- Professional customer service skills.
- Effective verbal and written communication.
- Capacity to identify customer needs for potential product suggestions.
- Active listening skills.
- Ability to ask open-ended questions.
- Demonstrated multitasking ability.
- Comfort using system tools to find answers and information.
- Advanced English proficiency.
- Basic computer knowledge and comfort working with computers.
- Data Entry skills.
- AWS experience is a plus.
- Confidence in recommending additional services.
- Ability to highlight features and benefits.
Education and Experience
- A High School diploma or equivalent is required.
- Previous work experience is a plus.
Benefits
Our Benefit Alliances enhance your overall well-being and work-life balance. Through partnerships with various businesses, our associates enjoy exclusive promotions and special pricing on products and services. Whether it's discounts on fitness memberships, dining, travel, or wellness products, these alliances offer valuable perks to make your everyday life more enjoyable and affordable. Take advantage of these benefits as part of our commitment to support your personal and professional growth.
Salary: $50,000 - $65,000 per year, based on location and experience.
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