Service Training Instructor

hace 1 semana

Panamá, Panamá Caterpillar A tiempo completo

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Your Work Shapes the World at Caterpillar Inc**:
When you join Caterpillar, you’re joining a global team who care not just about the work we do - but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our** Americas Distribution Services Division (ADSD)**provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America.

We’re **committed**to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities - **innovating** to discover the breakthroughs necessary for tomorrow’s growth.

Through it all, we are one team - creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience.

**Job Summary**:
The **Service Training Instructor**will develop technical training material, deliver service training classes on systems or products to meet worldwide service training needs for the Caterpillar dealer network, customers, and Caterpillar training centers. Leads and manages projects and collaborates with business units and marketing units to identify technical training needs.

**_Why you want the job _**

This is an entry level instructor role with a great career progression path. You will have the opportunity to work directly with instructors worldwide to develop course content; and to develop into an expert instructor. The path contains a career plan of a long-term progression with different levels of competency.

**What You Will Do**:

- Promotes and leads safe and lean work practices
- Professional development to complete the OATS (Observe/Assist/Team/Solo) process, complete the Caterpillar Instructor Accreditation Program (CIAP I) within 6 months in the role
- Partner with GDL Instructors to job shadow in the field
- Develops and delivers technical content, learning solutions related to different industries
- Collaborates with internal partners to follow GDL standards regarding course development and delivery
- Work with instructional designers and SMEs to develop course material and assessments
- Leads and manages projects to be completed on time and within budget
- Negotiates with approved suppliers to obtain goods and services
- Work with product groups to meet current strategies, initiatives, and goals
- Performs/coordinates routine maintenance for lab equipment and perform lab equipment updates.

**What You Have (Required Skills)**:
**Customer Focus**:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Focuses activities on developing and maintaining positive customer relationships.
- Explains why customer satisfaction is important to successful product/service delivery.

**Service Excellence**:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Explains how managing customer perceptions and expectations enhances customer service.
- Describes several important business benefits of providing high quality service.

**Decision Making and Critical Thinking**:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Explains characteristics and steps in an effective decision-making process.
- Delivers helpful feedback that focuses on behaviors without offending the recipient.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.
- Makes oral presentations and writes reports needed for own work.
- Avoids technical jargon when inappropriate.
- Looks for and considers non-verbal cues from individuals and groups.
- Explains the value of a disciplined approach to problem solving.
- Describes problem reporting and escalation practices.

**Relationship Management**:Knowledge of relationship management techniques; ability to establish and main

  • Customer Service Training Specialist

    hace 2 semanas

    Panamá, Panamá, Panamá Iqor A tiempo completo

    Job Overview">We are seeking a highly skilled Customer Service Training Specialist to join our team. As a key member of our training department, you will be responsible for creating and delivering engaging training programs that meet the needs of our contact center employees.">About Us">iQor is a leading provider of customer service solutions, with a...

  • Wass Training Supervisor

    hace 6 días

    Panamá, Panamá AAR Corp. A tiempo completo

    **About Us: AAR Corp. (NYSE: AIR) is a global aerospace and defense aftermarket solutions company that employs more than 6,000 people across over 60 sites in over 20 countries. Headquartered in the Chicago, Illinois area, AAR supports commercial and government customers in more than 100 countries through four operating segments: Parts Supply, Integrated...

  • Training Manager

    hace 1 semana

    Panamá, Panamá Marriott International, Inc A tiempo completo

    **Additional Information**Gerente de Aprendizaje y Desarrollo **Job Number**25005735 **Job Category**Human Resources **Location**JW Marriott Panama, Calle Punta Colon, Punta Pacifica, Panama City, Punta Pacifica, Panama, 0833-00118 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Helps drive company values and...

  • Senior Training and Aims Specialist

    hace 3 días

    Panamá, Panamá DHL A tiempo completo

    Description - External DHL Aero Expreso, S. A. ofrece una nueva oportunidad para la posición debasado en Panamá. **Funciones**: - Mantenimiento de perfiles de los pilotos en AIMS. - Configuraciones de reglas, códigos, expiraciones y usuarios de AIMS. - Administración General, ejecución y monitoreo de pruebas de actualizaciones de AIMS y eCrew. -...

  • Pilat3s Reformer Instructor

    hace 6 días

    Panamá, Provincia de Panamá, Panamá Trib3 A tiempo completo

    **ABOUT US**:We are TRIB3; a multi-boutique studio bringing people together worldwide through next-level HIIT and Reformer workout experiences. We do this through our family of studios, our team, franchise partners and global fitness community. Every member of the team family plays a vital role in our mission to build a global fitness community where anyone...

  • Hvac Career Training

    hace 1 semana

    Panamá, Provincia de Panamá, Panamá My Hvac Career A tiempo completo

    Interested in a career in the field of Heating, Cooling and Refrigeration? My HVAC Career can help! START TRAINING FOR YOUR NEW HVAC CAREER TODAY! Graduate employment services may be available once training is complete. This posting is for Career Training Services, provided by our network of schools located across the United States. Job placement is not...

  • Temporary Service Administrator

    hace 1 semana

    Panamá, Panamá Tetra Pak A tiempo completo

    What you will do As a Temporary Services Administration you will: Execute administrative activities in own area of responsibility, delivering high quality service to the relevant stakeholders, with consistent communication and high level of efficiency, resulting in high level of satisfactions. Execute regular and systematic collection of internal data,...

  • Passenger Service Agent

    hace 3 semanas

    Panamá, Panamá Erika4Travel A tiempo completo

    **Title**: Passenger Service Agent - Launch Your Exciting Career in Travel Today! **Are you a travel lover with a passion for planning unforgettable trips? Do you dream of a flexible career that allows you to help others create amazing travel experiences? Join our team as a Passenger Service Agent and turn your passion into a rewarding career! **About Us**:...

  • Field Service Engineer for Our Service Academy

    hace 3 semanas

    Panamá, Panamá Alfa Laval A tiempo completo

    Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital...

  • Customer Service Representative

    hace 2 semanas

    Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Company OverviewEf Education First is a leading international education company that offers language courses and cultural exchange programs. We are committed to helping people learn languages and connect with others from around the world.Job DescriptionWe are seeking a highly skilled and compassionate Customer Service Representative to join our Emergency...

  • Customer Service Representative

    hace 4 semanas

    Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Service Representative Location: Remote (EST Time zone) Salary Range: up to 1300 USD Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...

  • Customer Service Professional

    hace 4 semanas

    Panamá, Panamá Prudential A tiempo completo

    Job Classification: Operations - Insurance Operations Prudential aspires to make lives better by solving the financial challenges of our changing world! At Prudential, our Customer Service Professionals are the first point of contact with our customers and our goal is to provide a customer centric, multi-channel, low effort experience for customers with...

  • Customer Service Professional

    hace 2 días

    Panamá, Panamá Prudential A tiempo completo

    Job Classification: Operations - Insurance Operations Prudential aspires to make lives better by solving the financial challenges of our changing world! At Prudential, our Customer Service Professionals are the first point of contact with our customers and our goal is to provide a customer centric, multi-channel, low effort experience for customers with...

  • IT Service Desk Analyst

    hace 3 días

    Panamá, Panamá EF Education First A tiempo completo

    The IT Service Desk Analyst is responsible for delivering world class support services across EF’s North American entities and its affiliates. This position will be a part of our North American IT organization and will work closely with our Panama Office Life and Services team to provide support for our onsite facilities work. - Using the Information...

  • Field Service Engineer

    hace 1 semana

    Panamá, Panamá Alcon A tiempo completo

    **Main Responsabilities**: Complete preventative maintenance routine as scheduled and per contract conditions, as well as emergency calls. Test repaired instruments in all operating modes and demonstrates that repaired instruments operate at Alcon's specifications. Minimize instrument failure call backInstall retrofits and instruct customers of resultant...

  • General Manager, Field Service and Workshops

    hace 3 días

    Panamá, Panamá Wärtsilä A tiempo completo

    General Manager, Field Service and Workshops Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is...

  • Customer Service Representative

    hace 2 días

    Panamá, Panamá Survitec Group Limited A tiempo completo

    **Vacancy Title**: Customer Service Representative** **Vacancy Location**: Panama** **Engagement Type**:Full-Time, Permanent** **Your Company** Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival...

  • Aih Panama Customer Service Account Specialist

    hace 3 semanas

    Panamá, Provincia de Panamá, Panamá Ace Hardware International Holdings, Ltd A tiempo completo

    The Job The Customer Service Account Specialist is responsible for acting as a liaison between international retailers and vendors, to ensure purchase orders are processed and the products are shipped in a timely manner while providing outstanding customer service to the retailers. Activities related to customer service. Leverages various systems and...

  • Hvac Technical Trainer

    hace 3 semanas

    Panamá, Provincia de Panamá, Panamá Midea A tiempo completo

    **About the Role** Bilingual in both English and Spanish; Preferred experience in AC market training; **Brief Responsibilities** - In charge of Panama operation institute training structure building; - Train RAC product, technique, after-sales installation, and troubleshooting; - Build and manage Panama training room; - Train Panama and surrounding Middle...

  • IT Operations Business Associate

    hace 1 semana

    Panamá, Panamá World Food Programme A tiempo completo

    **.**: Are you interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organization investing in its people? If so, an exciting & fulfilling career awaits you! Join our diverse and passionate team that works on varied and...