Customer Service

hace 2 semanas

Panamá, Panamá Logisfashion A tiempo completo

**MISIÓN DEL PUESTO**: Asegurar que el servicio prestado a los clientes cumpla con el indicador de calidad y rendimiento manteniendo una relación de confianza entre el cliente y la organización. FUNCIONES PRINCIPALES: Planificación del trabajo: Designar y solicitar reservas con navieras o agentes. Cotizar trabajos especiales con respecto a la carga de los clientes. (ej.

**Gestión del equipo**: Detección de necesidades de polivalencias/ETT en base a la urgencia que impone el cliente y petición de los recursos al RO. Brindar apoyo a los compañeros de área que se encuentran de vacaciones. Informar a las partes relevantes de cualquier anomalía operativa. Atender a cualquier otra tarea asignada que su jefe inmediato le solicite.

Mantener al corriente los informes de almacenaje y ventas diarias en el Sharepoint. Análisis de desempeño: Análisis de las productividades del personal. Evaluación del personal para el cálculo de la retribución flexible. Planear y desarrollar las actividades diarias del almacén.

Brindar una atención personalizada y de calidad a cada uno de los clientes. Establecer una comunicación constante con los clientes y con sus representantes. Preparar todos los documentos y envíos de mercancía correspondiente a despachos de los clientes, ya sea marítima, aérea o terrestre. Instructivos (en los casos que aplique), Permisos Especiales y cualquier otro documento necesario.

Cumplir con seguimientos a los embarques contratados por los clientes, navieras o agentes. Atender a las instrucciones dadas por parte de los clientes respecto al manejo de su carga. Actualizar la programación diaria en los sistemas correspondientes por el cliente y TL asignado. Resolución de incidencias: Resolución de todo tipo de incidencias que se presente con el cliente.

Atender dudas y quejas que puedan darse por parte de los clientes Control facturación: Procesar las facturas según la tarifa establecida para cada cliente. Realizar un seguimiento de las facturas de los agentes, las empresas de envíos y procesarlas para el pago cuando se corresponda. Corroborar que los pedidos de los clientes estén en orden y completos para despachos. Garantizar el cumplimiento estricto del cierre de fin de mes, que incluye: facturación de todos los envíos enviados, recibos e informes relacionados.

**Mejoras operativas**: Proactividad en las propuestas de mejora continua. Estudiar, gestionar y optimizar los espacios y recursos disponibles en el almacén.

  • Customer Service

    hace 23 horas

    Panamá, Provincia de Panamá, Panamá Enterprises 0206 Panama, S.A. A tiempo completo

    **Job Title**: Customer Service Representative - Female **Working Hours**: Monday to Thursday **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer...

  • Customer Service

    hace 1 semana

    Panamá, Provincia de Panamá, Panamá Global Resort Options A tiempo completo

    **Job Title**: Customer Service Representative **Working Hours**: Monday to Friday 9:00 am - 5:00 pm **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer...

  • Customer Service Representative

    hace 4 semanas

    Panamá, Panamá Enterprises 0206 Panama, S.A. A tiempo completo

    **Job Title**: Customer Service Representative **Working Hours**: Monday to Thursday **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer Service...

  • Customer Service Manager

    hace 3 días

    Panamá, Panamá Live And Invest Overseas A tiempo completo

    A rapidly-growing online publishing company located in the El Cangrejo Panama City is looking for an English-speaking individual for the full-time position as Customer Service Manager. Live and Invest Overseas helps our customers realize their hopes and dreams to relocate and/or diversify their portfolios by investing in opportunities overseas by educating...

  • Customer Service Ambassador

    hace 5 días

    Panamá, Panamá, Panamá ENTERPRISES 0206 PANAMA, S.A. A tiempo completo

    About Us">At ENTERPRISES 0206 PANAMA, S.A., we value our customers and strive to provide exceptional service. We are seeking a Customer Service Representative to join our team.

  • Customer Service Representative

    hace 4 semanas

    Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Service Representative Location: Remote (EST Time zone) Salary Range: up to 1300 USD Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...

  • Customer Service Representative

    hace 3 días

    Panamá, Panamá Survitec Group Limited A tiempo completo

    **Vacancy Title**: Customer Service Representative** **Vacancy Location**: Panama** **Engagement Type**:Full-Time, Permanent** **Your Company** Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival...

  • Customer Service Representative

    hace 4 semanas

    Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Service Representative Location: Remote (EST Time zone) Salary Range: up to 2000 USD Work Schedule: Monday - Friday, 7:00 AM to 3:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...

  • Customer Service Representative

    hace 4 semanas

    Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Service Representative Location: Remote (EST Time zone) Salary Range: up to 2000 USD Work Schedule: Monday - Friday, 12:00 PM to 8:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...

  • Customer Service Representative

    hace 2 días

    Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Service Representative Location: Remote (EST Time zone) Salary Range: up to 2000 USD Work Schedule: Monday - Friday, 12:00 PM to 8:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Panamá, Panamá Omnie A tiempo completo

    Our client is seeking a highly motivated and experienced Bilingual Technical Support Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch technical support to our customers, ensuring their inquiries and issues are resolved efficiently and effectively. You will act as the primary point of contact for...

  • Customer Service Manager

    hace 2 semanas

    Panamá, Panamá Live And Invest Overseas A tiempo completo

    A rapidly-growing online publishing company located in the El Cangrejo neighborhood of Panama City is looking for a English-speaking individual for the full-time position of Customer Service Manager. Want to help people realize their dreams of living in Panama and other places abroad?

  • Customer Service Training Specialist

    hace 2 semanas

    Panamá, Panamá, Panamá Iqor A tiempo completo

    Job Overview">We are seeking a highly skilled Customer Service Training Specialist to join our team. As a key member of our training department, you will be responsible for creating and delivering engaging training programs that meet the needs of our contact center employees.">About Us">iQor is a leading provider of customer service solutions, with a...

  • Customer Service Analyst

    hace 2 semanas

    Panamá, Panamá QuidelOrtho A tiempo completo

    **The Opportunity**: QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...

  • Customer Service Coordinator Jr

    hace 2 semanas

    Panamá, Panamá, Panamá Philips A tiempo completo

    **Job Responsibilities:**As a Customer Service Coordinator Jr, you will be responsible for managing the order desk functional box with all booking requests from sellers. You will create the booking request in Salesforce through Deal support request within 24 hours of SLA and communicate with cross-functional teams (Marketing, Sales, OP and OM) if assistance...

  • Customer Service Representative

    hace 2 semanas

    Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Company OverviewEf Education First is a leading international education company that offers language courses and cultural exchange programs. We are committed to helping people learn languages and connect with others from around the world.Job DescriptionWe are seeking a highly skilled and compassionate Customer Service Representative to join our Emergency...

  • Customer Service Professional

    hace 3 días

    Panamá, Panamá Prudential A tiempo completo

    Job Classification: Operations - Insurance Operations Prudential aspires to make lives better by solving the financial challenges of our changing world! At Prudential, our Customer Service Professionals are the first point of contact with our customers and our goal is to provide a customer centric, multi-channel, low effort experience for customers with...

  • Onsite Customer Service Representative

    hace 5 días

    Panamá, Panamá First Enroll, S.A. A tiempo completo

    We are looking for a full-time English speaking Customer Service Representative to support the customer service function of our portfolio of insurance clients. Given our investments in technology and systems, strong computer skills are required for this role. Experience in the insurance industry is a plus, but not required.

  • Customer Service Manager

    hace 3 semanas

    Panamá, Panamá Live And Invest Overseas A tiempo completo

    A rapidly growing online publishing company located in the El Cangrejo neighborhood of Panama City is looking for an English-speaking individual for the full-time position of Customer Service Manager.Want to help people realize their dreams of living in Panama and other places abroad?We're looking for a Customer Service Manager to join our team. This...

  • Customer Service Supervisor

    hace 2 semanas

    Panamá, Panamá Siuma Talent A tiempo completo

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