Traveler Support Specialist
hace 2 meses
Start date for this role is October 2024*
The Role
We'll be counting on you to: Clearly and concisely manage inbound phone, online chat & email communication Work across time zones with sales and operations teams to anticipate and quickly resolve problems on behalf of customers Develop and implement personal and regional sales strategies to push the business forward Recognize great customer service and strive to provide it each day Manage and resolve multiple high-priority responsibilities on a daily basis Be willing to enthusiastically take on new projects at any time Collaborate within regional teams to perform day-to-day account maintenance to ensure a beautiful customer experience Perform all tasks above in both English & Spanish
*Please note this role consists of 5-6 hours/day speaking directly with customers*
Who You Are People from all different backgrounds have thrived in this role. What they have in common is that they are: A determined self-starter who is a force for positive A polished communicator who enjoys talking to people Able to jump in and resolve conflict head on Skilled at problem-solving and multi-tasking with an eye for detail Eager to be part of a team that motivates, inspires and challenges them Excited to learn and can adapt when things may not go as planned Always going above and beyond – it is the only way to do things A lifelong learner who believes in the power of experiential education
Why You’ll Love Working Here: Perks, Benefits and Earning Potential
Our Panama office is in Costa del Este, offers a variety of benefits: Benefits and staff perks Hybrid Model - Up to two days working from home per week. Health and life insurance to all our staff* Fitness Center accessible only for EF staff Network and growth opportunities Parking facilities prior request Discounts to on a wide range of local restaurants, cafes, hotels and other hot spots in Panama. Seasonal and monthly office events including Holiday parties, Summer Party and Happy hours. *Effective after probation period All our Global EF Benefits EF Product Discounts STEP Program – Get an experiential travel opportunity in order to know more about our product from the travelers' perspective. Office Exchange Program Yearly tuition reimbursement up to 1500usd-
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