Sales Enablement Specialist

hace 2 semanas

Panamá, Panamá, Panamá Philips A tiempo completo

Job Title:
Sales Enablement Specialist


Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs.

It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.


The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.


In this role, you have the opportunity to make life better


The Sales Enablement Team is part of the Philips Healthcare Sales Operations organization and is responsible for supporting Field Sales in order to make the sales process more efficient.

The team's main objective is to significantly improve the sales force productivity and effectiveness.

As part of this team, you will assist Field Sales in maximizing customer-facing time by solving problems in an accelerated manner and providing organizational efficiencies.

This allows Sales to continue to win in the marketplace and deliver a positive customer experience.

You are responsible for

  • Work with Sales Reps to submit Make Right requests, facilitate the Make Right process by ensuring all required steps are being taken and that the Make Right gets approved in a timely manner
  • Provide triage assistance to the Field Sales organization including executing on standard process, and oneoff situations requiring research and follow up with recommended path to resolution.
  • Work with the Sales Reps to submit Change Order requests, follow up on all pending approvals, and ensure approvers have all required information
  • Assist Sales Reps with creating and submitting SFDC transactions such as Sales Contract Support Requests, Formal Quote Requests, Opportunities, etc
  • Support the Reps by working on various reports to ensure their orders are booked in a timely manner, such as Not Bookable Reporting, Change Order Reporting
  • Assist with all general requests from Sales and work with the appropriate teams (if necessary) to ensure the request is completed in a timely manner
  • Support general operational projects and needs, as necessary

To succeed in this role, you'll need a customer-first attitude and the following

  • A Bachelor's degree with 3+ years of experience
  • Solid analytical skills with the ability to think methodically, reason, embrace business concepts, formulate insights, and present compelling cases for action and/or arguments
  • Drive to keep customers first and to deliver timely excellence
  • Able to build and maintain relationships across multiple internal organizations
  • Proficiency in Microsoft Excel is required, SFDC and SAP experience preferred
  • Strong communication and interpersonal skills with the ability to effectively listen and communicate complex information in a clear and concise manner
  • Ability to collaborate and partner with stakeholders to develop winwin outcomes
  • Comfortable juggling multiple priorities simultaneously
  • Ability to constantly adapt and thrive in a fast paced work environment
  • Independent thinker who is persistent, resourceful, and resilient
  • A detailed minded individual who consistently delivers quality work
  • Open and adaptable to new responsibilities, different perspectives, ideas, and people
  • A selfstarter with a positive attitude and a sense of humor
  • Strong organizational skills
  • Desire for continual selfimprovement and growth with the ability to give and take feedback constructively

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.

We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

  • We believe in the importance of impactful collaboration:_ There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.
  • We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams and our customers on a casebycase basis.
  • We want to be at our be

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