Service Marketing Supervisor
hace 4 semanas
1. Develop and execute the service marketing strategy acting as the guardian of the Customer Satisfaction brand identity across all customer service touch points2. Responsible for the full SNPS cycle management and Happy Call survey operation according to LAO guidelines3. Carry out empathy training, mystery shopping, sales support and special regional projectsRole and ResponsibilitiesService MarketingAlways On & PR activities-Develop Service Marketing strategy and schedule the activities-Execute the activities according to the plan -Monitor results and report it on Monthly basisStandard ImageBe guardian of the Customer Service (CS) image to provide a visually consistent brand identity across all customer service touch points -On site verification to Store and service centers -Request change when it is required-Follow up execution in all CS pointsEmpathy Training-Understand and help develop Regional Standard Empathy structure-Must hire a third party vendor and guarantee that he is aligned with LAO Empathy program-Guarantee execution of the program and report it (weekly and monthly)Mystery Shopping-Develop a plan for mystery shopping-Guarantee execution of the program-Report it (weekly and monthly)Sales support-New ideas to differentiate service and campaigns to support sales and enhance our brand value-Emotional Campaigns-Develop the plan according to holidays date.Follow up the execution-Report results on Monthly basisSpecial Regional projects-.
Premium Care/Service Program-. Care+ Program-. Initial installation-. InShop standard operationCustomer Satisfaction MonitoringSNPS-Responsible for the full SNPS cycle management (spec definition, contract, sample size, costs analysis, competitor’s setup, questionnaire review, fieldwork progress and results follow up)-Provide LAO and HQ insights or issues on the process-Deep analysis on results and communication to leadership-Monthly meetings with PICs to discuss about results and action plans to specific touchpoints CMI, DCR, Recovery Operation-Monitor execution according to LAO new guideline-Happy Call operation management along with LAO guidance-Management of Recovery Operation - back office and survey results analysis -Recovery operation management -Define policy and budget approval for 1-year planSkills and Qualifications-Learns to use professional concepts.
Applies company policies and procedures to resolve routine issues-Works on problems of limited scope. Follows standard practices and procedures-Normally receives detailed instructions on all work-3+ years job experience in marketing or advertising-Bachelor’s Degree in applicate field -Intermediate Excel skills-Experience managing budgets-Management experience is a plus
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Conductor de Panel
hace 2 semanas
Panama Gomezlee Marketing A tiempo completoDebe poseer el panel para realizar la labor Cumplimiento de ruta de acuerdo con el call value establecido Distribucin de material POP muebles en los puntos de venta, previa coordinacin con supervisores y mercaderistas. Llevar material POP muebles a Uno Express para los PDV en el interior, previa coordinacin con los supervisores. Retiro de material POP...
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Supervisor en Marketing
hace 3 semanas
Panama People Working Corp A tiempo completo**Título del Puesto**: Supervisor en Marketing - Panamá y Centroamérica TCL **Ubicación**: Panamá (con responsabilidades en toda la región de Centroamérica) **Responsabilidades Principales**: - **Desarrollo y Ejecución de Estrategias de Marketing**: - Crear y ejecutar planes de marketing integrales para impulsar la notoriedad de la marca TCL en...
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Coordinador Regional de Marketing
hace 4 semanas
Panama Regional Service Group A tiempo completoSomos la compañia de Retail y Whosale más grande en la región de Latinoamérica, con presencia en Panamá, Colombia, Costa Rica, Honduras, Nicaragua, El Salvador, Guatemala, República Dominicana, Ecuador, Argentina y Uruguay. **Bajo SLA Corp. operan las siguientes cadenas**: Sportline, Nike, Under Armour, Kicks, Converse, Swissbrand, Jhonston&Murphy,...
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Supervisor de Trade Marketing
hace 2 semanas
Panama Redvolution A tiempo completoReconocida Empresa de Marketing internacional requiere vincular de manera inmediata un Supervisor de Mercadeo y Ventas que represente nuestra empresa en PANAMÀ, con altos conocimientos en el área de Marketing, tecnología. Misión de la posición: Planeación Estratégica y Comercial, manejo de personal de campo como promotoras, displays, demostradoras o...
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Supervisor de Trade Marketing
hace 2 semanas
Panama Redvolution A tiempo completoDescripción de la Plaza Reconocida Empresa de Marketing internacional requiere vincular de manera inmediata un Supervisor de Mercadeo y Ventas que represente nuestra empresa en PANAMÀ, con altos conocimientos en el área de Marketing, tecnología. Misión de la posición: Planeación Estratégica y Comercial, manejo de personal de campo como promotoras,...
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Supervisor, HR Service Delivery
hace 4 semanas
Panama default A tiempo completo**Work Location Type**:Hybrid** As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re...
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Marketing and Design
hace 1 mes
Panama Assess Corp. A tiempo completoResponsible for coordinating and supporting several marketing activities like gathering information to determine potential sales of a product or service; creating marketing campaigns, assisting in the planning and coordination of trade shows, coordinating video and photo shoots; assisting in website modifications and third-party vendors among other...
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Gerente de Cuentas Clave
hace 2 semanas
Panama Gomezlee Marketing A tiempo completoSu responsabilidad es crear, implementar y gestionar planes de comercializacin para cumplir los objetivos comerciales y personales y lograr mejores resultados. Desarrolla y aplica una estrategia de marketing comercial. Gestiona y desarrolla el equipo de los subordinados. Persona proactiva, innovadora, receptiva, organizada, planificada, creativa, altamente...
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Sr. Parts and Service Marketing Consultant
hace 3 semanas
Panama Caterpillar A tiempo completo**Career Area**:All Job Families**: **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...
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HR Service Delivery Supervisor
hace 2 semanas
Panama Grainger Panama Services A tiempo completoThe HR Service Delivery Supervisor is responsible for supervising the daily operations of the HR Operations shared services team. This role drives performance around recruiting and onboarding support execution while driving operational efficiencies and technology enablement. This supervisor also creates and promotes an environment where team members are...
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Marketing Assistant
hace 2 meses
Panama Accor A tiempo completoJOB DESCRIPTION Description Job Title MARKETING ASSISTANT What is in it for you: -Learning programs through our Academies and the opportunity to earn qualifications while you work-Employee benefit card offering discounted rates in Accor worldwide-Opportunity to develop your talent and grow within your property and across the world-Ability to make a...
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Marketing Assistant
hace 1 mes
Panama Accor A tiempo completoJob DescriptionThe Marketing Assistant supports the Marketing Department and is responsible to assist the Marketing & Communications Manager and / or the Marketing Coordinator to develop, implement, monitor and evaluate the hotel's marketing communications strategy, including advertising, promotions, public relations, graphics and collateral, so as to...
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Security Supervisor
hace 2 meses
Panama Hilton A tiempo completoA Security Supervisor keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others. **What will I be doing?** As a Security Supervisor, you are responsible for the safety and security of all Guests, Team Members and...
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International Lead Agents
hace 5 días
Panama United Airlines A tiempo completoDescriptionThere's never been a more exciting time to join United Airlines.We're on a path towards becoming the best airline in the history of aviation.Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another.It also means that as a global company that operates in hundreds of locations around the...
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Asesor de Ventas B2B
hace 2 semanas
Panama Gomezlee Marketing A tiempo completoConocer los principales indicadores demogrficos y comerciales de su territorio. Responsable de detectar y captar nuevos clientes claves. Cumple la rutina de visitas asignada. Asegura la correcta atencin de los PDV que se encuentran en el territorio asignado. Atencin, canalizacin y resolucin de quejas y reclamos de clientes. Evacua dudas respecto a las...
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Marketing Assistant
hace 4 semanas
Panama Sofitel Legend Casco Viejo - Panama City (Dec 2022 Opening) A tiempo completoCompany Description Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury...
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International Lead Agents
hace 7 días
Panama United Airlines A tiempo completo**Description**: There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of...
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Service Training Instructor
hace 1 mes
Panama Caterpillar A tiempo completoYour Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it...
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Customer Service Representative
hace 3 semanas
Panama Tetra Pak A tiempo completo**What you will doAs a Customer Service Representative you will**: Monitor order fulfillment of packaging material and additional material. Manage all steps of Order Fulfillment Packaging Material operations: management, design, administration, invoicing, claim administration, logistics. Create synergy with internal functions like planning, logistics,...
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Customer Service Supervisor
hace 4 semanas
Panama Siuma Talent A tiempo completo**Objetivo**: diseñar, administrar y monitorear las actividades de gestión de Customer Service, involucradas con la gestión operativa del Producto Marítimo, tanto en Importaciones como Exportaciones, al tiempo que desarrolla a su equipo directo para el logro de los objetivos del departamento. Funciones Planificar, administrar y controlar todos los...