Tier 2 Tech Support

hace 3 semanas


Panamá, Panamá Simera A tiempo completo

The Tier 2 Tech Support will work closely with the customer and other teams to provide a resolution in a timely manner.Key ResponsibilitiesRespond to customer inquiries escalated from the Tier 1 teamTroubleshoot and diagnose complex technical issues related to hardware, software, and networkingIdentify and resolve underlying issues that contribute to the problemProvide solutions to customer issues and follow up to ensure resolutionEscalate complex issues to higher-level support teams as neededDocument customer interactions and resolutions in a ticketing systemMaintain a high level of customer service and professionalism at all timesQualificationsHigh school diploma or equivalentC1/C2 English2-3 years of experience in technical support or a related fieldStrong verbal and written communication skillsAdvanced knowledge of hardware, software, and networking conceptsAbility to troubleshoot and diagnose complex technical issuesStrong customer service skillsExperience in a Tier 1 Tech Support role is preferredCertifications in relevant technology is a plus.


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