Customer Success Manager
hace 2 meses
ELEVATE Customer Success Manager
Who we are...
ELEVATE’s vision for helping companies drive revenue growth is at the forefront of our industry. We strive to deliver ultra-high value to our Fortune 1000 customers and customers who want to be disruptive via an outsourced sales and marketing lead generation function that ensures they meet their objectives every time. We are outcome driven.
What we do is hard to do, which is why love to do it.
We are looking for a Customer Success Manager to join our SDR Division. Our CSM’s are pivotal to our customer first culture. You will be the voice of our customer and will build deep and long-lasting relationships with our customers, helping them to solve their most complex problems.
Who you are...
- You are highly driven and self-starting.
- You are always looking for ways to create value to both the customer and ELEVATE.
- You are commercially astute and business savvy.
- You love to build deep trust-based relationships with customers.
- You can identify opportunities and create a win-win for customers and ELEVATE.
- You have a high degree of empathy, able to identify customer pain points quickly, even before they feel them.
Key Responsibilities...
- Establish clear goals and milestones that you and the customer will be working towards.
- Help customers receive value quickly by managing product implementation and onboarding.
- Drive additional value by encouraging deeper feature adoption.
- Contribute to revenue generation through renewals, upsells and expansions.
- Synthesise customer feedback and work with internal teams to respond to customer needs.
- Create "raving fans" and advocates among your customer base.
ELEVATE are at an exciting time within their growth and you will help to shape the role for future CSM’s. You will have an opportunity to input into the organisational transformation, with direct access to the Executive Team, including the Managing Director. We want you to be part of shaping the future of ELEVATE.
What to do next...
Respond to this invite and let’s have a conversation
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