Customer Solution Analyst

hace 3 meses


Panamá, Panamá Nestle A tiempo completo

Somos Nestlé, la compañía de alimentos y bebidas líder en el mundo. Más de 308,000 colaboradores comprometidos con nuestra misión: mejorar la calidad de vida y contribuir a un futuro más saludable. Nuestros valores están enraizados en el respeto: respeto hacia nosotros mismos, respeto hacia los otros, respeto a la diversidad y respeto a nuestro futuro.Estamos presentes en más de 85 países con más de 413 fábricas. Creemos que nuestros colaboradores son nuestro activo más importante, y estamos comprometidos en ofrecerte un ambiente laboral internacional, inclusivo y dinámico con muchas oportunidades.**Un día en la vida de**:

- Utilizar la metodología de causales (Reason Code) para registrar la causa raíz apropiada. Colaborar con los especialistas en el mercado para mejor entendimiento y determinar la causa de excepciones de master data y precios, que causan bloqueos o fallas.

e.g. Suministrar
- Visibilidad 360 del estatus de las ordenes a clientes y equipos internos. Asegurar monitorear regularmente las ordenes abiertas, según los procesos establecidos. Optimizar las ordenes cuando sea necesario una eficiencia logística. Por ejemplo, cuando la eficiencia es requerida para cumplir un acuerdo de Centralización/Distribución. Identificar, analizar e iniciar el proceso de escalamiento necesario basado en el criterio establecido. Manejar relaciones con stakeholders claves en el mercado, para asegurar la calidad de los procesos que cumplen con los requerimientos del negocio y los sistemas. Impulsar la mejora continua dentro del equipo para escalar a un proceso eficiente de manejo de excepciones y cumpliendo los KPIs internos y externos. Participar en las reuniones operacionales NCE del equipo necesarias para contribuir a la mejora continua.**Lo que te hará exitoso**:

- 2 años o más de experiência o liderazgo en Costumer Service o Costumer Facing. Carreras en Ingeniería Industrial, Administración de empresas, servicio al cliente, cadena de suministro. Ingles Avanzado


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