Gbs Order Management Analyst
hace 5 meses
**Job Title**: GBS Order Management Analyst
**Order Management Analyst**
On this position, you will Pre-screen and analyze complex orders in SAP, based on the commercial catalog with data from the technical catalog. Analyze discrepancies between order and catalog, determine with which requests can be processed for Philips customers, being responsible for the daily operational excellence of the order process. Therefore, you will have a direct impact on the customer experience, satisfaction, and brand preference for Philips.
**Your role**:
- Act as a liaison between the Factory and internal Philips customers within assigned regions and Market Order Managers.
- Confirm delivery dates of orders to internal customers in alignment with supply planning.
- Manages and reports on Past due orders and reschedules as needed.
- Proactively and efficiently manage order backlog for assigned Key Markets.
- Analyze system configurations, trigger changes and process upgrade orders working with international Key Markets on order related issues.
- Accept and validate sales order by validating relevant information.
- Manages DEFOA claims, RMA process and regulatory holds.
- Effectively set priorities in order to meet commitments and established departmental goals, escalate issues appropriately and promptly to ensure optimum customer satisfaction.
- All work must comply with Quality Standards, Philips standards of business conduct, ensuring established processes are followed.
**You're the right fit if**:
- You have acquired a minimum of 3 years of experience in order management and/or supply chain, including experience working with reverse logistics, returns and refunds.
- You hold a bachelor’s degree in related fields with Supply Chain or Business Administration.
- Intermediate level of Microsoft Excel and SAP
- Advanced level of English, written and oral.
**About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
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