Customer Service Supervisor
hace 2 semanas
**Objetivo**: diseñar, administrar y monitorear las actividades de gestión de Customer Service, involucradas con la gestión operativa del Producto Marítimo, tanto en Importaciones como Exportaciones, al tiempo que desarrolla a su equipo directo para el logro de los objetivos del departamento.**Funciones**:
- Planificar, administrar y controlar todos los aspectos de Servicio al Cliente y brindar el más alto nível de servicio a costos óptimos. Coordinar, administrar y monitorear el trabajo en el sitio de sus colaboradores a cargo. Implementar y administrar planes de trabajo en conjunto con el Departamento de Operaciones. Preparar y controlar los indicadores de servicio al cliente. Planificar estrategias efectivas para el bienestar financiero del departamento. Garantizar el cumplimiento de los SOP´s asociados a su área a través de la capacitación continua de su personal y la supervisión diaria de los embarques que se están manejando. Ser proactivo en el proceso de reclutamiento y capacitación. Establecer horarios de trabajo necesarios para cumplir con las actividades en función del nível de embarque que se estén administrando. Supervisar, evaluar y monitorear el desempeño del personal asignado, para garantizar que se cumplan los níveles requeridos de productividad y los objetivos organizacionales. Mantener e implementar planes para mejorar la productividad, los estándares de seguridad, la calidad, el control de costos y la moral de los empleados. Revisar, analizar, modificar e implementar procedimientos eficientes y efectivos en su departamento. Garantizar un entorno de trabajo armonioso, orientado a resultados y a través de un excelente trabajo en equipo.**Requisitos**:
- Estudios universitarios en carreras del Área Logística o bien afines como: Mercadeo, Ingeniería Industrial o Administración de Empresas. Dominio del idioma inglés, de intermedio a avanzado. Dominio de Microsoft Office. Experiência comprobable en el liderazgo de equipos. Habilidad de comunicación. Habilidades de trabajo en equipo. Capacidad de pensamiento analítico.**Tipo de puesto**: Jornada completa**Salario**: B/.1,000.00 - B/.1,200.00 al mes**Educación**: - Superior universitaria terminada (Deseable)
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hace 9 horas
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hace 4 semanas
Panamá, Panamá QuidelOrtho A tiempo completo**The Opportunity**: QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...
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Panamá, Panamá, Panamá Ef Education First A tiempo completoCompany OverviewEf Education First is a leading international education company that offers language courses and cultural exchange programs. We are committed to helping people learn languages and connect with others from around the world.Job DescriptionWe are seeking a highly skilled and compassionate Customer Service Representative to join our Emergency...
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hace 3 semanas
Panamá, Panamá Prudential A tiempo completoJob Classification: Operations - Insurance Operations Prudential aspires to make lives better by solving the financial challenges of our changing world! At Prudential, our Customer Service Professionals are the first point of contact with our customers and our goal is to provide a customer centric, multi-channel, low effort experience for customers with...
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Onsite Customer Service Representative
hace 3 semanas
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hace 2 semanas
Panamá, Panamá Live And Invest Overseas A tiempo completoA rapidly growing online publishing company located in the El Cangrejo neighborhood of Panama City is looking for an English-speaking individual for the full-time position of Customer Service Manager.Want to help people realize their dreams of living in Panama and other places abroad?We're looking for a Customer Service Manager to join our team. This...
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hace 2 días
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hace 1 semana
Panamá, Provincia de Panamá, Panamá Ace Hardware International Holdings, Ltd A tiempo completoThe Job The Customer Service Account Specialist is responsible for acting as a liaison between international retailers and vendors, to ensure purchase orders are processed and the products are shipped in a timely manner while providing outstanding customer service to the retailers. Activities related to customer service. Leverages various systems and...
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