Point of Sales and Service Representative

hace 1 mes


Panamá, Panamá, Panamá ESTÉE LAUDER Companies A tiempo completo

About the Role

The Point of Sales and Service Representative will provide high-touch service to counter teams for MAC and Estee Lauder brands, communicating with them through accurate, prompt, and effective replies. They will assess counter calls, research, and make decisions on appropriate actions on a case-by-case basis, logging case notes and performing necessary follow-ups.

Responsibilities

  • Provide high-touch service for counter teams for MAC and Estee Lauder brands
  • Communicate with counter teams through accurate, prompt, and effective replies
  • Assess counter calls, research, and make decisions on appropriate actions on a case-by-case basis
  • Log case notes and perform necessary follow-ups
  • Develop an understanding of brands' launch calendars, no-cost materials, and merchandising elements
  • Attend weekly team meetings to review upcoming calendar by brand, review any issues, and foster team building
  • Support the Field teams and contribute to NA Sales targets by ensuring a visually compelling in-store environment
  • Support Gratis calls and emails, research, and make decisions on appropriate actions on a case-by-case basis

Qualifications

  • Strong communication skills in Spanish and English language
  • French knowledge is a plus
  • Self-aware of their work and open to receiving feedback
  • Ability to work in teams and independently if required
  • High-touch service: Manages to create a trust-based relationship with their peers, managers, and clients through active listening, customer service, proactivity, and many others
  • Drives creativity and Innovation
  • Teamwork

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