Tour Operations Manager
hace 3 días
EF Education First, a world leader in international education, is seeking an accomplished professional as Production Manager - LATAM. As the Production Manager, you will lead a team responsible for planning and managing tour logistics and supporting the on-tour customer experience for group tours in Latin America. Your team will work together to establish production goals and allocation strategies that align with strategic business objectives around cost and quality management, itinerary optimization, and tour personalization. In addition to managing a team, you will collaborate closely with colleagues across Product, Operations, and Sales to improve organizational processes, productivity, efficiency, and customer satisfaction.
Responsibilities:
- Manage the day-to-day activities and performance of a small team of Production Specialists
- Set team goals that align with strategic business objectives around cost and quality management, itinerary optimization, and tour personalization
- Develop and monitor the team's KPIs and assist in creating improvements
- Establish individualized development plans with staff in accordance with their skills, attributes, and goals
- Facilitate ongoing training, professional development, and career growth for staff
- Support the team to effectively collaborate with colleagues, suppliers, and Tour Directors to ensure a successful tour experience
Requirements:
- 5+ years' experience in Tourism/Travel or Operations is preferred
- Excellent people and stakeholder management skills, with experience leading a team and/or coaching other professionals being preferred
- Proven track record of providing excellent customer experiences
- Ability to work in a high-pressure environment and meet deadlines
- Attention to detail and ability to work in a diligent and organized fashion
- Strategic and analytical mindsets while actively engaged in running day-to-day priorities
- Exceptional problem-solving skills and comfortable in a fast-paced, dynamic environment
- Passion for international travel and education with global cultural experience
- Fluent in English & Spanish, written and spoken
- Proficient with Microsoft Suite (Outlook, Excel, PowerPoint, etc.)
- Interest in technology, database management, and Lean Methodologies are not required but are a plus
EF Tours:
EF Educational Tours allows educators in North America to incorporate international travel into their lesson plans. Our escorted tours, known as the Global Classroom, bring student groups to experience first-hand the very best historic, cultural, and natural sites in the world. For more detailed information, please visit us on our website.
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