Global Customer Experience Ambassador
hace 1 mes
We're revolutionizing the educational travel industry and transforming students into the next generation of global citizens at EF Tours, a division of EF Education First.
Role OverviewThis is a full-time, hybrid role that requires English & Spanish language proficiency. As a Bilingual Customer Service Specialist for EF Tours, you will be the primary resource for parents as they navigate the process of sending their middle and high school students on tour. You will handle all aspects of the customer life cycle, from initial tour enrollment to preparing for departure, right up to the tour itself.
Main Responsibilities:- Phone-Based Role: Handle inbound phone calls, online chat, and email communication with customers in both English and Spanish.
- Work across time zones with sales and operations teams to anticipate and quickly resolve problems on behalf of customers.
- Develop and implement personal and regional sales strategies to push the business forward.
- Recognize great customer service and strive to provide it each day.
- Manage and resolve multiple high-priority responsibilities on a daily basis.
- Be willing to enthusiastically take on new projects at any time.
- Collaborate within regional teams to perform day-to-day account maintenance to ensure a beautiful customer experience.
- Highest earning potential: estimated salary $35,000 - $50,000 annually.
- Health and life insurance for all staff members.
- Hybrid work model with up to two days working from home per week.
- Parking facilities available upon request.
- Discounts to local restaurants, cafes, hotels, and other hotspots.
- Seasonal and monthly office events, including holiday parties, summer parties, and happy hours.
At EF Education First, we offer a dynamic and supportive work environment that allows you to grow professionally and personally. Our Panama office is located in Costa del Este, providing access to modern amenities and a vibrant community. We're committed to investing in our employees' development, offering training and coaching opportunities to help you excel in your role.
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