Customer Service Associate

hace 4 días

Panamá, Panamá Prudential A tiempo completo

Job Classification:
Operations - Insurance Operations

As a **Customer Service Associate **on the **Enabling Solutions, PRT - Participant Relations Team **, you will act as an advocate for our customers. A member of this team processes a variety of high-volume transactions with the goal being to promote a seamless experience to the customer with accuracy and timeliness.

The responsibilities of the position include:

- Review incoming research requests and respond to annuitants in writing, according to our procedures.
- Review, analyze and prepare reports based on data obtained from team performance.
- Assist in daily workflow activities to ensure timely completion of cases.
- Build relationships with other business partners.
- May lead and participate in special projects as needed.
- Act as an SME for various process flows.
- Participate in Continuous Improvement initiatives.

The type of individual that can be passionate about this assignment, and will be best positioned to succeed will:

- Deal well with change, tight deadlines, learning new things quickly, and having to multi-task
- Communicate in a brief and concise fashion
- Enjoy the challenge of working in a complicated, ever-changing and fast-moving environment.
- Be a positive change agent, approaching each task with a ‘can do’ attitude with a goal of motivating and inspiring those around them.
- Be able to achieve objectives with little direction and be comfortable with a great deal of ambiguity; can be excited about developing the path forward and details on their own.

You will be a part of a dynamically changing team environment with a culture of transparency and continuous improvement with opportunities for growth and development.

Some addition qualifications for this role:

- BS degree or minimum of 1-2 years of equivalent work experience
- Experience within a transaction processing environment, where quality and productivity standards need to be met, is a plus.
- Strong written and oral communication skills.
- Strong attention to detail.
- Flexibility to work overtime when required.
- Strong decision making/problem solving skills.
- Ability to disseminate and analyze data.
- "Can Do" attitude.
- Flexible, proactive and able to work in a fast-paced environment.
- Ability to work both independently and as a team player.
- Computer proficient - accurate keying skills and Microsoft office skills, specifically Excel and Word.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

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