Order Processing Specialist

hace 5 días

Panamá, Panamá Philips A tiempo completo

**Job Title**: Order Processing Specialist

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

**You are responsible for**
- Ensure day-to-day accurate processing of orders, returns, and refunds, according to a set of KPIs such as lead time to process new orders and returns.
- Reporting, monitoring, and control of order book in an organized and compliant manner.
- Design and maintain a daily management board for relevant KPIs and activities, and engage all relevant stakeholders to ensure operational excellence
- Provide excellent customer service for our customers
- Process order changes due to Customer or Warehouse requests.
- Maintain good communication with stakeholders.
- Together with team members continuously implementing improvements through Lean tooling and disciplines.

**You are a part of**

A unique combination of a critical and ambitious role that is part of our Global Business Service department based in Panama Hub. You will be actively encouraged to make improvements, establish best in class service, and have a direct impact on our success.

**To succeed in this role, you’ll need a customer-first attitude and the following**
- Bachelor’s degree in related fields with Supply Chain or Business Administration,
- +3 years of Order Management equivalent experience (required)
- Experience with SAP or similar (required).
- Intermediate level of Microsoft Excel (required)
- Proficient level of English, written and oral communication
- The ability works independently and optimally with cross-functional and virtual teams.
- Ability to handle conflicting priorities, deal with pressure, and constant change.

**In return, we offer you**

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis. Potential for travel and engagement across multiple areas of the Philips operations.

**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best:_ The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

**Why should you join Philips?**
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

LI-PH1

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