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Customer Service Agent
hace 2 semanas
Objetivo del puesto:
El Agente de Servicio al Cliente para Restaurante será responsable de brindar un servicio excepcional al cliente, atendiendo las llamadas y textos de reserva, las consultas y visitas de clientes, y coordinando con los equipos de los restaurantes para asegurar una experiência inolvidable en el restaurante
Responsabilidades:
- Recibir a los clientes que visiten los locales con un trato cordial y amigable. Procesar y gestionar las reservas en el sistema de manera efectiva y eficiente. Coordinar con los hosts y gerentes de los restaurantes para asegurar la disponibilidad y asignación de las mesas, y asegurar que los clientes reciban la mejor experiência posible. Asegurar que se cumplan las solicitudes especiales y necesidades dietéticas de los clientes.
Mantener un registro preciso y actualizado de las reservas, consultas y visitas de clientes.
Proporcionar apoyo general al equipo del restaurante según sea necesario.
Requisitos:
- Experiência previa en servicio al cliente, preferiblemente en la industria hotelera.
Inglés Fluido Verbal y Escrito
- Conocimiento en el uso de sistemas de reservas y programas de computadora. Capacidad para trabajar en equipo y en un ambiente dinámico.
El papel del Agente de Servicio al Cliente para Restaurante es esencial para asegurar que los clientes tengan una experiência inolvidable y satisfactoria en los restaurantes.
Si eres una persona enfocada en el servicio al cliente y con habilidades para trabajar en un ambiente dinámico y apoyar a los equipos de los restaurantes, este puede ser el puesto adecuado para ti-
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