Product Manager

hace 6 días

Panama Absa Group Ltd A tiempo completo

Job SummaryReporting to Head of Digital Channels with the responsibility to design and develop product propositions and platforms that deliver holistic solutions to Absa customers and their ecosystems. The role holder shall also be responsible for managing the performance of the products/platforms through its lifecycle ensuring that customer value and ROI are optimized. The role shall interact with partners who are co-innovators in the product development and management process.Role/person specificationPreferred EducationUniversity GraduatePreferred ExperienceAt least 3 5 years experience in product development in a financial services environmentDetailed understanding of the full range of Absa Africa Retail and Business Banking services and product setIn-depth understanding of the various mobile banking platformsIn-depth understanding of FintechsDetailed understanding of Absa Africa Retail business processes and other associated processDetailed understanding of Absa Africa risk policyDetailed understanding of Absa Africa RBB strategy, operating structure and interfaces with other functionsDetailed understanding of Absa Africa structure and interfaces e.g. BOSDetailed knowledge of Absa Africa People policies and proceduresMaintain up to date knowledge of competitor and local market activityJob DescriptionExecution of Product Roadmap & Strategy 40%Define compelling value propositions within the Virtual Banking space by understanding customers needs, pains, and gains.Develop innovative solutions that will be delivered through digital and/or electronic channels that respond to market needs or identified gaps in the market.Periodically review existing products based on customer feedback and market trends to ensure continuous product utilization.Management of current product offering to ensure smooth delivery thereof and collection of all related revenues.Continuous engagement with strategic alliances and partners to ensure adequate product and process support to drive revenues.Continuous propagation of process innovation to maximize competitive advantage.

Develop and implement product development processes and standards that ensure a consistent superior product proposition to customers.Identify and develop product performance metrics to ensure attainment of business case objectives.Ensure quality assurance procedures are in place to continually evaluate quality of the customer experience to enhance performance and productivity.Share best practice and market intelligence to ensure we deliver a competitive solution.Identify, develop, and support execution of acquisition marketing campaigns.Anticipate global trends and identify probable impacts on the business and provide direction and solutionsBuild capability to ensure fulfillment of the sales and service functionsProduct Management & Stakeholder Engagement 40%Identify and manage internal stakeholders and external partnerships including technology and service vendors, commercial partners and internal support teams to deliver on project deliverables.Assemble and manage the project teams.Secure and maintain business commitment / involvement from stakeholders and obtain feedback at all stages of the project.Analyze feedback from stakeholders and determine way forward.Monitor and manage Project progress, project scope and control change.Identify strategic and cross functional issues.Establish and manage appropriate project Risk, Opportunities, Change and Issue management procedures.Forecast and ensure delivery of likely business benefits.Manage compliance with Absa project practices and methodologies.Ensure the business is prepared for the change, including agreement of acceptance criteria and sign-off.Determine readiness of service and obtain sanction to proceed to roll-outReview pilot and assess quality of deliverables and controls.Ensure the impact of the project on the operational and IT infrastructure is assessed and communicated.Ensure the project deliverables are presented to the business within timescales contained in Project plan and within budgets agreed on inception.Prepare project reports within specified standards and timescales.Manage Project Interdependencies.People Management 20%Foster a positive, prideful work environment with open communications and timely resolution of conflicts.Cascade information to the project team, give briefs on assignments and technical explanations.Review and assess performance of project team members against plans.Discuss and finalize performance development plans and ratings for your direct reports.

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