Business Assistant

hace 4 semanas


Panamá, Panamá Citi A tiempo completo

Overview Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Our employees serve as the human voice and personality behind the Citi brand as they provide quality customer service with each and every client interaction. Success Profile Customer focused Enthusiastic Quick thinking Adaptable Efficient Digitally savvy Glassdoor Reviews “Professional environment, actual care and concern for the clients and customers, fantastic benefits, amazing ways to give back to the community.” Call Center Customer Service Representative, Gray TN “Great retention and advancement opportunities with Citi. The company is committed to increasing customer excellence - both internal and external.” Mortgage Default Collections, Florence, KY “Great pay, benefits, flexibility

Comunicación con los Centros de Excelencia (CSCs) para el cumplimiento de los estándares de servicio por cliente y productoAsesorar al cliente personal y telefónicamente en las consultas de sus operaciones en proceso, documentarias, etc. y derivarlo correctamente a los equipo de servicio cuando sea pertinente.Cualificaciones: Universitarios: Finanzas, Contabilidad, Ingeniero Industrial, Administrador, Abogado o carreras afines.2 años de experiência en posiciones relacionadas a atención al cliente, procesos de manejo de documentación, análisis de información, extracción de reportes y cruce de datos, buen criterio y análisis de errores y causa raíz.Demostrar de manera constante una comunicación escrita y verbal clara y concisa.Capacidad demostrada para presentar conceptos e influir en el cambio.Servicio al cliente de alta calidad constante con foco en desarrollar la relación con el cliente y lograr resultados de calidad.Habilidad comprobada para trabajar bajo supervisión limitada dentro de un entorno de equipo.Ingles fluido escrito y habladoHabilidades Específicas: Trabajo en Equipo y organizado.Capacidad de trabajo bajo presión.Fuertes habilidades de ejecuciónManejo apropiado de tiempos de entrega y cumplimientos de compromisosConocimiento avanzado de Paquetes Office, capacidad de análisis y síntesis,Conocimiento de normativas dictadas por la AML sobre políticas de Conoce al Cliente Educación: Licenciatura/título universitario o experiência equivalenteInglés intermedio-avanzado Indispensable-----------------------------------------------



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