Customer Success Manager

hace 1 día


Panama LSEG (London Stock Exchange Group) A tiempo completo

Position Summary

This is a post-sales role which drives commercial value creation through adoption of all Refinitiv solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The scope includes broader number of solutions (API, desktop and partner-enabled) that will engage customer across all Refinitiv products and services and identification of opportunities (cross sell, up sell) that are passed through to Sales and Account Management.

Role Responsibilities
- Deliver tailored client engagements that help customers to maximize the value derived from Refinitiv solutions post sale and build intimacy
- Use specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoption
- Interpret and take action on usage information focusing on “at risk” customers to mitigate cancellations and identify value optimization opportunities
- Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences
- Provide transparency to the customer and act a ‘quarterback’ to ensure Refinitiv delivers on sales commitments
- Shepherd customers to support channels available as part of the value Refinitiv provides
- Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers
- Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process

Qualifications and Experience Required
- Drive sales from existing customers
- Travel as needed
- Increase customer satisfaction on Risk and Compliance Solutions
- Selling Skills (identify, develop, & articulate proposition/ consultative selling)
- Significant Product and Workflow Expertise e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps
- Strong customer service skills
- Others: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems
- Training or related experience preferred
- College/ university degree or relevant work experience equivalent required
- Industry qualifications preferred (CAMS, MBA, etc)

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained,

.



  • Panama Simera A tiempo completo

    This includes identifying customer needs, developing and implementing customer retention strategies, and working closely with other departments to ensure that customer goals and objectives are met. The Customer Success Manager will act as the main point of contact for customers and will be responsible for building and maintaining strong customer...


  • Panama ELEVATE EMEA A tiempo completo

    ELEVATE Customer Success Manager Who we are... ELEVATE’s vision for helping companies drive revenue growth is at the forefront of our industry. We strive to deliver ultra-high value to our Fortune 1000 customers and customers who want to be disruptive via an outsourced sales and marketing lead generation function that ensures they meet their objectives...


  • Panama NEXT IDEA TECH A tiempo completo

    We are seeking a Customer Success Manager who will be pivotal in leading product implementation and providing continuous support throughout the client lifecycle. This role involves advising finance professionals across various levels, customizing and optimizing their financial planning and analysis processes, and ensuring they are fully trained on the latest...

  • Customer Success Manager

    hace 16 horas


    Panama LSEG (London Stock Exchange Group) A tiempo completo

    Position Summary This is a post-sales role which drives commercial value creation through adoption of all Refinitiv solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring...


  • Panama Dell Technologies A tiempo completo

    Customer Success Project/Program ManagerManages projects, typically from initiation through delivery. Coordinates cross-functional teams through meetings and progress measurement activity, which bring distinct, specific projects to completion on time and within budget.Join us as a Customer Success Project/Program Manager on our Customer Success team in...


  • Panama Quest Software A tiempo completo

    Overview: This is a unique opportunity to work as part of One Identity's Customer Success Organization in Panama, to help drive customer retention and value creation. The Customer Success Manager (CSM) is responsible for a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to...


  • Panama Onelogin A tiempo completo

    Customer Success Sr. Advisor (Platform Management) Location PA-Panama City Job ID 3- Category Sales Inside Position Type Regular Full-Time Overview This is a unique opportunity to work as part of Quest’s Customer Success Organization, to help drive customer retention and value creation. The Customer Success Manager (CSM) is responsible for a broad range of...


  • Panama J. Blanton Plumbing A tiempo completo

    **Customer Success and Review Specialist** Company Overview: Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on...

  • Customer Project Manager

    hace 1 semana


    Panama Ericsson A tiempo completo

    About this opportunityThe Customer Project Manager (CPM) optimally and efficiently leads their Fulfillment Assignment Specifications (FAS) scope with a data-driven approach to create insights and trends to run performance. This includes the delivery of products and services, exceeding customer satisfaction and the fulfillment of the Ericsson business case....


  • Panama Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role To Support and provide Value to our Key Account Customers along the customer engagement cycle through Supply ChainConsultancy, Tender Support and Value...


  • Panama Inevent A tiempo completo

    ENTERPRISE CS SPECIALISTAs an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects.This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and...


  • Panama Hostinger A tiempo completo

    Do you dream of launching your career in IT, but need some experience to get started? Do you believe that communication is your strong suit? Do you think that customers deserve more than just support? Are you willing to go above and beyond to help them succeed? We've got a match! We are looking for a **Junior Customer Success Specialist** to join our...


  • Panama Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. **Your Role **:The Customer Care Manager is responsible for managing and continuously optimizing the Field Sales team and Customer Service team to provide customer excellence...


  • Panama Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role The Customer Care Manager is responsible for managing and continuously optimizing the Field Sales team and Customer Service team to provide customer excellence across...

  • Associate Director

    hace 3 días


    Panama Clorox A tiempo completo

    **Your role at Clorox**: Group Manager, Customer Operations manages a team of Customer Operations Managers (COMs) who are the primary interface between PSO and Cloroxs Sales and Customer teams. The Customer Operations Group Manager is responsible for developing common tools and processes to ensure that service is provided in a consistent, effective, and...


  • Panama Quest A tiempo completo

    Responsibilities -Acts as a trusted advisor for a given set of customers-Maintain cadence of communicating with customers to ensure successful deployment of our products, validate ongoing use, and identify expansion opportunities-Ensure customer is aware of the training, support, video tutorials, forums, and other resources available to them online, via...


  • Panama New York Global Consultants Inc. A tiempo completo

    Role Name: Customer Service Project Manager Region: Panama Location: Remote Must have skills: Project Management **English**: Nice to have skills: Strong customer service orientation, advanced English, great communication and negotiation skills Day to day tasks: The project managers will be working on multiple deployments and installations to deliver...


  • Panama Philips A tiempo completo

    **Job Title**: Customer Project Manager **Customer Project Manager** Accompany the Business Partner (distributor) project management activities to ensure a successful medical equipment project in terms of costs, quality and time, to pursue best customer experience through operational excellence. **Your role**: - Work with the Business Partner Project...

  • Account Manager

    hace 7 meses


    Panama Prodapt A tiempo completo

    **Requirements**: relationship management Financial management IT knowledge Job Description: Junior Account manager to help with customer management in Latin America. Financial tracking, document production, client engagement and sales across the entire customer landscape. Will need to be able to deal with Procurement, finance, Internal HR, Internal delivery...


  • Panama Canonical - Jobs A tiempo completo

    This role is an opportunity for a technologist with a passion for Linux and Cloud to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...