Customer Service Agent

hace 7 meses


Panama People Working Panamá A tiempo completo

**Objetivo del puesto**: El Agente de Servicio al Cliente para Restaurante será responsable de brindar un servicio excepcional al cliente, atendiendo las llamadas y textos de reserva, las consultas y visitas de clientes, y coordinando con los equipos de los restaurantes para asegurar una experiência inolvidable en el restaurante.

**Responsabilidades**:

- Recibir a los clientes que visiten los locales con un trato cordial y amigable.
- Procesar y gestionar las reservas en el sistema de manera efectiva y eficiente.
- Coordinar con los hosts y gerentes de los restaurantes para asegurar la disponibilidad y asignación de las mesas, y asegurar que los clientes reciban la mejor experiência posible.
- Asegurar que se cumplan las solicitudes especiales y necesidades dietéticas de los clientes.
- Manejar quejas y preocupaciones de los clientes de manera profesional y efectiva, buscando resolver cualquier problema que pueda surgir.
- Mantener un registro preciso y actualizado de las reservas, consultas y visitas de clientes.
- Proporcionar apoyo general al equipo del restaurante según sea necesario.

**Requisitos**:

- Experiência previa en servicio al cliente, preferiblemente en la industria hotelera.
- Excelentes habilidades de comunicación y servicio al cliente.
- Inglés Fluido Verbal y Escrito
- Conocimiento en el uso de sistemas de reservas y programas de computadora.
- Capacidad para trabajar en equipo y en un ambiente dinámico.
- Habilidad para resolver problemas y manejar situaciones estresantes.
- Flexibilidad en el horario de trabajo, incluyendo fines de semana y días festivos.

El papel del Agente de Servicio al Cliente para Restaurante es esencial para asegurar que los clientes tengan una experiência inolvidable y satisfactoria en los restaurantes. Si eres una persona enfocada en el servicio al cliente y con habilidades para trabajar en un ambiente dinámico y apoyar a los equipos de los restaurantes, este puede ser el puesto adecuado para ti


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