Customer Information Research Team Lead
hace 2 horas
Key Responsibilities
As a Customer Information Research Team Lead at Grainger Businesses, you will be responsible for leading a team of Researchers and Quality Specialists to complete standardized research processes and differentiate Grainger's understanding of our customers. This role requires a strong understanding of the US MRO market and the ability to prioritize task loading and allocate talent to balance the need to complete work today with the need to build new capabilities for the future.
Main Duties & Responsibilities
Supervise a team that actively curates and supplements customer information for all of Grainger, primarily through online research. Utilize metrics and data to optimize task loading and allocate talent to achieve maximum efficiency. Develop a deep understanding of the US MRO market, including customer demographics and market trends. Foster a culture of continuous improvement, encouraging team members to identify opportunities to eliminate process waste, aggregate tasks, and automate steps.
Requirements
Bachelor's Degree required, with 3-5 years post-undergraduate experience in a related field. Strong analytical and problem-solving skills, with the ability to think critically and make data-driven decisions. Excellent communication and leadership skills, with the ability to influence decision-makers within the Customer Information team and across the Grainger organization. Proficiency in Microsoft Office, with a desire to develop additional technical and quantitative skills.
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