Quotations Operations Lead
hace 1 semana
Company Overview: As a leading industrial distributor, we serve over 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.
With 2023 sales of $16.5 billion, we foster an engaging culture for team members and drive strong financial results.
We're dedicated to providing value for customers and enabling them to learn, grow, and make a difference in their industries.
Job Description: The Quotations Supervisor is responsible for leading day-to-day operations for 10 team members who support Customer Specific Pricing opportunities for customers under $250K and 200 lines.
This role reports to the Senior Manager, Pricing Execution.
Main Duties & Responsibilities:
- Directly manage the performance of 10 team members, ensuring consistent engagement and support for future career advancement opportunities.
- Provide consistent support to sellers via various intakes (Quotes Hotline, email inboxes, etc.) and across processes (new quotes, quotes escalations, new cost support, cost support renewals, etc.).
- Review capacity and productivity across the team to ensure tasks are appropriately staffed, resulting in exceptional customer experience and effective team member performance.
Required Skills & Qualifications:
- Bachelor's degree in business or equivalent experience.
- 1 year experience in leadership roles preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to partner with people throughout the organization.
- Strong problem-solving and decision-making skills.
- Able to multi-task and work in a fast-paced environment.
Salary: Estimated annual salary: $120,000 - $150,000, depending on location and experience.
Benefits: Grainger offers a comprehensive benefits package, including competitive salary, medical, dental, and vision insurance, 401(k) matching, and employee stock purchase plan.
Location: This role is based in a hybrid environment, allowing for flexible work arrangements. Location will be determined by business needs.
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