Remote Customer Success Specialist
hace 2 semanas
Job description
- Perform quality checks on documents or videos prior to delivery to clients
- Close deals with global customers (mainly from the US) by scheduled meetings and strategic calls conducted upon receipt of the inquiry to discover customer pains
- Increase customer retention by resolving customer complaints thru critical analyzation of the cause of the issue and later on come up with the best resolution on a timely and efficient manner
- Establish strong positive customer relation to build repeat business and promoters contributing quality referrals
- Make atleast 50 phone calls (mix of retention, courting and complaint) a day with both active and dormant accounts
- Work independently at home (rotational shift, 5-6days/week)
**Qualifications**
- Excellent verbal and written English communication skills with neutral accent
- Minimum 2 years of outbound Sales experience
- Customer-service focused (preferably with at least 5yrs BPO experience)
- Highly-developed computer skills (MS Office, Gmail, CRM)
- Strong analytical and problem-solving skills
- Ability to work under stress and pressure
- Reliable, organized, highly motivated and confident
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