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Customer Solution Analyst
hace 2 semanas
Más de 308,000 colaboradores comprometidos con nuestra misión:
mejorar la calidad de vida y contribuir a un futuro más saludable.
Nuestros valores están enraizados en el respeto:
respeto hacia nosotros mismos, respeto hacia los otros, respeto a la diversidad y respeto a nuestro futuro.
Estamos presentes en más de 85 países con más de 413 fábricas.
Creemos que nuestros colaboradores son nuestro activo más importante, y estamos comprometidos en ofrecerte un ambiente laboral internacional, inclusivo y dinámico con muchas oportunidades.
Un día en la vida de
- Utilizar la metodología de causales (Reason Code) para registrar la causa raíz apropiada.
- Colaborar con los especialistas en el mercado para mejor entendimiento y determinar la causa de excepciones de master data y precios, que causan bloqueos o fallas. e.g. Suministrar
- Visibilidad 360 del estatus de las ordenes a clientes y equipos internos.
- Asegurar monitorear regularmente las ordenes abiertas, según los procesos establecidos.
- Optimizar las ordenes cuando sea necesario una eficiencia logística. Por ejemplo, cuando la eficiencia es requerida para cumplir un acuerdo de Centralización/Distribución.
- Identificar, analizar e iniciar el proceso de escalamiento necesario basado en el criterio establecido.
- Manejar relaciones con stakeholders claves en el mercado, para asegurar la calidad de los procesos que cumplen con los requerimientos del negocio y los sistemas.
- Impulsar la mejora continua dentro del equipo para escalar a un proceso eficiente de manejo de excepciones y cumpliendo los KPIs internos y externos.
- Participar en las reuniones operacionales NCE del equipo necesarias para contribuir a la mejora continua.
Lo que te hará exitoso
- 2 años o más de experiência o liderazgo en Costumer Service o Costumer Facing.
- Carreras en Ingeniería Industrial, Administración de empresas, servicio al cliente, cadena de suministro.
- Ingles Avanzado
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