Customer Solution Analyst

hace 2 semanas


Panamá, Panamá, Panamá Nestle A tiempo completo
Somos Nestlé, la compañía de alimentos y bebidas líder en el mundo.

Más de 308,000 colaboradores comprometidos con nuestra misión:
mejorar la calidad de vida y contribuir a un futuro más saludable.

Nuestros valores están enraizados en el respeto:
respeto hacia nosotros mismos, respeto hacia los otros, respeto a la diversidad y respeto a nuestro futuro.

Estamos presentes en más de 85 países con más de 413 fábricas.

Creemos que nuestros colaboradores son nuestro activo más importante, y estamos comprometidos en ofrecerte un ambiente laboral internacional, inclusivo y dinámico con muchas oportunidades.


Un día en la vida de

  • Utilizar la metodología de causales (Reason Code) para registrar la causa raíz apropiada.
  • Colaborar con los especialistas en el mercado para mejor entendimiento y determinar la causa de excepciones de master data y precios, que causan bloqueos o fallas. e.g. Suministrar
  • Visibilidad 360 del estatus de las ordenes a clientes y equipos internos.
  • Asegurar monitorear regularmente las ordenes abiertas, según los procesos establecidos.
  • Optimizar las ordenes cuando sea necesario una eficiencia logística. Por ejemplo, cuando la eficiencia es requerida para cumplir un acuerdo de Centralización/Distribución.
  • Identificar, analizar e iniciar el proceso de escalamiento necesario basado en el criterio establecido.
  • Manejar relaciones con stakeholders claves en el mercado, para asegurar la calidad de los procesos que cumplen con los requerimientos del negocio y los sistemas.
  • Impulsar la mejora continua dentro del equipo para escalar a un proceso eficiente de manejo de excepciones y cumpliendo los KPIs internos y externos.
  • Participar en las reuniones operacionales NCE del equipo necesarias para contribuir a la mejora continua.

Lo que te hará exitoso

  • 2 años o más de experiência o liderazgo en Costumer Service o Costumer Facing.
  • Carreras en Ingeniería Industrial, Administración de empresas, servicio al cliente, cadena de suministro.
  • Ingles Avanzado

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