Field Support Supervisor
hace 4 días
Responsible for supervising a team of Field Support Specialists who execute day to day purchasing processes and act as the primary contact with our Field partners in handling incoming phone calls and Third Party Customer Service forms to ensure timely completion of customer requests. Examples of expediting types would be call center / field response requests for 3rd party and Sourcing drop ship support and follow-up, stocked availability requests and any other customer service related requests. This position has a direct impact on customer satisfaction (drop ship availability to customers) by maintaining a high level of service to Grainger's Sales and Customer Service teams. Train, develop and manage a team of NEX expeditors as well as Salaried Professionals where applicable Ability to hire, train, and develop employees and coach or manage out under-performing employees Train team members on best practices for handling transactional processes.
Ensure common understanding across the team of SAP transactions and business information required to do the job. Monitor daily, weekly and yearly performance metrics and enhance employee individual performance through clearly defined expectations; Coaching and counseling to achieve required results and regard to productivity, quality and attendance. Create positive, honest dialogue with each employee on his/her performance. Ensure quality via coaching and tools to assess quality of customer experiences Communicate goals and objectives of the organization and tie them to goals and objectives of the individual.
Optimize individual and team performance Ensure customer service requirements while meeting productivity goals. For example, ensure vendor response goals are balanced with customer BO expedites and FTE capacity; distribute work levels appropriately, manage resource coverage. Reporting and results management Manage team metrics to identify improvement opportunities and drive results. Report to department manager in operating review format Build a Continuous Improvement culture Empower the team to identify process improvement opportunities Prioritize and initiate process improvements, provide feedback and recognition to team member.
Build positive stakeholder relationships Develop a team that delivers exceptional customer service to stakeholders such as DC associates and inbound process managers, branch teams, sales and customer service teams. Play a proactive role in working with cross functional supervisors to improve communication and processes. Excellent communication skills both written and verbal with the ability to communicate effectively across vertical and horizontal lines.
-
Field Support Supervisor
hace 5 días
Panama Grainger Panama Services A tiempo completoResponsible for supervising a team of Field Support Specialists who execute day to day purchasing processes and act as the primary contact with our Field partners in handling incoming phone calls and Third Party Customer Service forms to ensure timely completion of customer requests. Examples of expediting types would be call center / field response requests...
-
Field Support Specialist
hace 7 días
Panama Grainger Panama Services A tiempo completoThe Field Support Specialists are the primary contact with our Field partners in handling incoming phone calls and Third Party Customer Service forms to ensure timely completion of customer requests. The position is focused on customer service by acting as the liaison between Grainger’s suppliers, field inventory, sales, and branch operations on order...
-
Supervisor, Retail Field Force Management
hace 2 semanas
Panama Samsung A tiempo completo1.Set the strategy and guideline for field force management and lead to implement those strategies and guideline in accordance with the local situation2.Plan and Execute training for sales field forces to enhance the sales capability3.Develop the content that field force can use for sales and promotion to enhance sales success rate4.Retail Administration...
-
Field Scientist, Panama
hace 2 semanas
Panama Oxitec A tiempo completoAbout Us We are a team of passionate individuals from 15 countries, developing ground-breaking biological technologies designed to sustainably, and safely, control insects that transmit diseases and destroy crops. We do this work to improve lives and livelihoods around the world in the face of the growing threats that insects pose to human health and the...
-
Senior Support Engineer
hace 22 horas
Panama United Airlines A tiempo completo**Description**: We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling...
-
Administrative Supervisor
hace 3 semanas
Panama ttg Talent Solutions A tiempo completo**JOB TITLE: Administrative Supervisor** **LOCATION:Panamá, Ciudad de Panamá** **TYPE: Full-time - On-site** **SCHEDULE: Monday to Friday - 8:00 a.m. to 5:00 p.m.** **SALARY RATE: $2,500 - $3,000 monthly** **DESCRIPTION**: As the Administrative Supervisor, you will oversee office operations, coordinating activities and vendors to ensure operational...
-
Administrative Supervisor
hace 3 semanas
Panama ttg Talent Solutions A tiempo completo**JOB TITLE: Administrative Supervisor** **LOCATION: Medellin, Colombia** **TYPE: Full-time - On-site** **SCHEDULE: Monday to Friday - 8:00 a.m. to 5:00 p.m.** **SALARY RATE: $2,500 - $3,000 monthly** **DESCRIPTION**: As the Administrative Supervisor, you will oversee office operations, coordinating activities and vendors to ensure operational...
-
Supervisor
hace 7 días
Panama Center Source A tiempo completoCustomer Service Supervisor Center Source is the worlds first Business Process Outsourcing (BPO) firm, specializing in BitCoin payment support. Companies large and small are increasingly offering consumers cryptocurrency as a payment option. Center Source delivers world class support for all phases of the cryptocurrency payment value chain. We are looking...
-
Field Tech Senior Associate
hace 1 semana
Panama NTT DATA A tiempo completoWe are currently seeking a Field Tech L2 to join our team in Panama City, Panama. End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools. - IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior...
-
Field Medical Liaison
hace 4 días
Panama MSD A tiempo completoWe invite you to join our team! Our Medical Affairs team advances patient care by engaging in scientific exchange with external medical experts and industry professionals ensuring the scientific value of our products is realized. We engage and train internal employees to ensure that they thoroughly comprehend the science behind the medicine and review...
-
Field Sales
hace 3 días
Panama Canonical - Jobs A tiempo completoCanonical provides commercial support, managed services, consulting and training services to customers who are deploying Ubuntu. We also support partners and technical staff to provide best practices and guidance across their projects. This individual must be comfortable selling open source, cloud, virtualization, and technical software solutions to all...
-
Sr. Sourcing Support Specialist
hace 3 semanas
Panama Grainger Panama Services A tiempo completoOversee high-quality resolution of any inquiries or rework necessary to support a successful Sourcing experience for both our customers and for Grainger. Scope of work may include issue investigation, quote preparation and rework, returns and successful communications with suppliers, customers and business partners to ensure the most optimal solution is...
-
Field Engineer
hace 1 semana
Panama Pj Dick-Trumbull-Lindy Group A tiempo completoBuild Your Career with a "Best in Class" Industry Leader and a "Best Places to Work!" Headquartered near the borders of Pennsylvania, Ohio and West Virginia, THE LINDY GROUP, INC. is widely recognized as the Tri-State area's largest and most successful paving contractor and asphalt manufacturer, and along with PJ Dick, Inc. and Trumbull Corporation, voted...
-
Field Service Engineer
hace 5 días
Panama ABB A tiempo completo**Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Programme Management Support Intern
hace 2 semanas
Panama Undp A tiempo completo**Duties and Responsibilities Main tasks**: Support to the FACS projects, such as the UN Country Support Facility, GGP and FOLUR programmes, in: - Support in meetings including scheduling, agenda drafting, delivery of key action points, minutes taking and report drafting; - Support in maintaining all project management documents in a shared repository; -...
-
Customer Support Agent
hace 3 semanas
Panama Capital Recruit A tiempo completo**About the Company**: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team...
-
Panama 1 Field Services
hace 2 días
Panama DXC Technology A tiempo completo**Job Description**: **_ Responsibilities: _** - Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. - Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. - Provide software service, post - Provide direct post-sales systems technical support to...
-
Protection Field Officer
hace 2 días
Panama Comité Internacional De La Cruz Roja A tiempo completoPURPOSE Under the supervision of the Protection Team Leader (PTL) and in coordination with the other members of the Protection team, the Protection Field Officer contributes to the planning, implementation, monitoring of ICRC Protection activities aimed at addressing the protection needs of migrants along the Darien Gap. ACCOUNTABILITIES AND RESPONSIBILITIES...
-
Jr Support Sales Engineer
hace 3 días
Panama Dell Technologies A tiempo completoJr Support Sales EngineerChampioning ground-breaking innovations to customers takes all kinds of expertise. Our sales-makers at Dell Technologies must operate at the leading edge of tech knowledge. Thats why our Sales Engineer Analysts make such a difference. Field Sales and Pre-Sales professionals rely on us for technical and consultative support. And...
-
IT Security Support
hace 3 días
Panama SPACE44 A tiempo completo**Company Overview** SPACE44 helps fast-scaling Innovators in the US, Canada and Europe, augmenting with dedicated High-Performance Developer Teams. As a Germany-based company we have built an international Talent Scout engine to create the biggest possible reach in acquiring talent. With our High-Quality-Approach in assessing and coaching our teams we...