Customer Service Representative
hace 6 meses
Home Improvement ? Plumbing ? Locksmith ? Air Duct ?
Water Damage ? And other services related Requirements Requirements & Skills: ? Previous experience in a customer support role ? Track record of over-achieving quota ?
Strong phone and verbal communication skills along with active listening ? Good English communication skills ? Familiarity with CRM systems and practices ? Customer focus and adaptability to different personality types ?
Ability to multitask, set priorities and manage time effectively Working Conditions: Remote/ Permanent work from home Shift
- based
- in a Call center that works 24/7 Comfortable being on Zoom while at work Can work full-time Pacific Time Zone Minimum Technical Requirements: 1.Computer Specifications Minimum Intel Specs Processor: Core i7 8th generation (and above) Core i5 10th generation (and above) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Minimum AMD Specs Processor: AMD Ryzen 5,7,9 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Macintosh Specs Processor: Core i7/ i5 / M1/ M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory 2.Main Internet Speed Requirement Jitter: below 10ms Latency: below 160ms Upload: more than 25mbps Download more than 40 mbps Using internet speedtest: interprefy.speedtestcustom | // speedsmart.net | getvoip/speed-test-tool 3.Power Backup A reliable power backup that could sustain a minimum of 8 hours (full shift) Examples: Generators// Solar Panels// Portable power inverters etc.(UPS is not enough) 4.Internet Backup (Secondary internet) Jitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbps Power and Internet Backup is a MUST.
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