Production Manager
hace 2 meses
EF Education First is seeking an accomplished professional as Production Manager - LATAM. The Production Manager will lead a team that plans and manages tour logistics and supports the on-tour customer experience for group tours in Latin America.
Responsibilities:
- Manage the day-to-day activities and performance of a small team of Production Specialists.
- Set team goals that align with strategic business objectives around cost and quality management, itinerary optimization, and tour personalization.
- Develop and monitor the team's KPIs and assist in creating improvements.
- Establish individualized development plans with staff in accordance with their skills, attributes, and goals.
- Facilitate ongoing training, professional development, and career growth for staff.
- Support the team to effectively collaborate with colleagues, suppliers, and Tour Directors to ensure a successful tour experience.
- Identify tour production constraints and implement solutions.
- Monitor on-tour customer feedback and ensure the team is equipped to actively support groups on the road.
- Manage major incidents on-tour and assist team members with smaller emergencies, empowering them to act according to customer experience and cost constraints.
- Refine existing production processes and procedures to maximize efficiency, scale, and improve customer experience.
- Partner with cross-functional teams to implement changes and improvements to the tour production cycle.
Requirements:
- 5+ years' experience in Tourism/Travel or Operations is preferred.
- Excellent people and stakeholder management skills, with experience leading a team and/or coaching other professionals being preferred.
- Proven track record of providing excellent customer experiences.
- Ability to work in a high-pressure environment and meet deadlines.
- Attention to detail and ability to work in a diligent and organized fashion.
- Strategic and analytical mindsets, actively engaged to run day-to-day priorities.
- Exceptional problem-solving skills and comfortable in a fast-paced, dynamic environment.
- Passion for international travel and education with global cultural experience.
- Fluent in English and Spanish, written and spoken.
- Proficient with Microsoft Suite (Outlook, Excel, PowerPoint, etc.).
- Interest in technology, database management, and Lean Methodologies are not required but are a plus.
About EF Education First:
EF Education First is the world leader in international education, offering a range of programs and services that help people of all ages and backgrounds to learn, grow, and succeed.
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