Production Manager

hace 2 meses


Panamá, Panamá, Panamá EF Education First A tiempo completo
Production Manager Job Description

EF Education First is seeking an accomplished professional as Production Manager - LATAM. The Production Manager will lead a team that plans and manages tour logistics and supports the on-tour customer experience for group tours in Latin America.

Responsibilities:
  • Manage the day-to-day activities and performance of a small team of Production Specialists.
  • Set team goals that align with strategic business objectives around cost and quality management, itinerary optimization, and tour personalization.
  • Develop and monitor the team's KPIs and assist in creating improvements.
  • Establish individualized development plans with staff in accordance with their skills, attributes, and goals.
  • Facilitate ongoing training, professional development, and career growth for staff.
  • Support the team to effectively collaborate with colleagues, suppliers, and Tour Directors to ensure a successful tour experience.
  • Identify tour production constraints and implement solutions.
  • Monitor on-tour customer feedback and ensure the team is equipped to actively support groups on the road.
  • Manage major incidents on-tour and assist team members with smaller emergencies, empowering them to act according to customer experience and cost constraints.
  • Refine existing production processes and procedures to maximize efficiency, scale, and improve customer experience.
  • Partner with cross-functional teams to implement changes and improvements to the tour production cycle.

Requirements:
  • 5+ years' experience in Tourism/Travel or Operations is preferred.
  • Excellent people and stakeholder management skills, with experience leading a team and/or coaching other professionals being preferred.
  • Proven track record of providing excellent customer experiences.
  • Ability to work in a high-pressure environment and meet deadlines.
  • Attention to detail and ability to work in a diligent and organized fashion.
  • Strategic and analytical mindsets, actively engaged to run day-to-day priorities.
  • Exceptional problem-solving skills and comfortable in a fast-paced, dynamic environment.
  • Passion for international travel and education with global cultural experience.
  • Fluent in English and Spanish, written and spoken.
  • Proficient with Microsoft Suite (Outlook, Excel, PowerPoint, etc.).
  • Interest in technology, database management, and Lean Methodologies are not required but are a plus.

About EF Education First:
EF Education First is the world leader in international education, offering a range of programs and services that help people of all ages and backgrounds to learn, grow, and succeed.

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