Order Management Specialist

hace 5 días


Panamá, Panamá, Panamá Philips A tiempo completo

About Philips

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At Philips, we believe that every human matters. We are a health technology company committed to providing quality healthcare to all. As an Order Management Specialist, you will play a crucial role in ensuring the accurate processing of orders, returns, and refunds according to our set of KPIs.

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Your Responsibilities

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  • Pre-screens complex orders and analyzes them in SAP based on the commercial catalog with data from the technical catalog.">
  • Imagines what the customer wants to do with the system and ensures day-to-day accurate processing of orders, returns, and refunds.">
  • Develops and tracks early warning signals for order defects and liaises with required stakeholders for preventive and corrective actions.">
  • Reports, monitors, and controls the order book in an organized and compliant manner.">
  • Designs and maintains a daily management board for relevant KPIs and activities.">
  • Provides excellent customer service for our customers.">
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You'll be successful if:

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  • You have a Bachelor's degree in related fields with Supply Chain or Business Administration.">
  • You have +2 years of Order Management equivalent experience.">
  • You have experience with SAP or similar.">
  • You have an intermediate level of Microsoft Excel.">
  • You have proficient English written and oral communication skills.">
  • French is a plus.">
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We Offer

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  • A dynamic work environment with opportunities for growth and development.">
  • The chance to work with a talented team dedicated to making a difference in people's lives.">
  • Ongoing training and support to help you achieve your goals.">
  • A comprehensive compensation package that rewards your hard work and dedication.">
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About Us

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Philips is a global leader in health technology. We're passionate about improving people's lives through innovation and collaboration. If you share our vision and values, we encourage you to apply for this exciting opportunity.


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