Sales Representative

hace 1 semana


Panamá, Panamá, Panamá Marriott International A tiempo completo

Job Description:

As a Sales Representative at Marriott International, you will be responsible for maximizing revenue while maintaining existing guest loyalty. This involves utilizing sales techniques to up-sell and promote brand awareness internally and externally.

Key Responsibilities:

  • Contacting appropriate individuals or departments to resolve guest calls, requests, or problems
  • Determining and providing complimentary gifts to guests as tokens of appreciation
  • Processing reservation requests, changes, and cancellations received via phone, fax, or mail
  • Entering Marriott Rewards information into software when taking guest reservations
  • Answering, recording, and processing guest calls, requests, questions, or concerns
  • Performing general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing
  • Assisting management in training and motivating employees
  • Following company policies and procedures, maintaining confidentiality, and protecting company assets
  • Welcoming and acknowledging guests according to company standards, anticipating and addressing their service needs, and thanking them with genuine appreciation
  • Developing and maintaining positive working relationships with others, supporting the team to reach common goals, and listening and responding appropriately to colleagues' concerns
  • Monitoring performance to ensure adherence to quality expectations and standards
  • Reading and visually verifying information in various formats

Requirements:

  • High school diploma or equivalent education
  • At least 2 years of related work experience
  • No supervisory experience required


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