Incident Response Coordinator

hace 3 semanas


Panamá, Panamá, Panamá EF Education First A tiempo completo

EF Education First is dedicated to opening the world through education. As a key member of our Safety and Incident Response team, your primary responsibility will be to communicate with Tour Leaders in the event of an operational incident. Your attention to detail and ability to remain calm under pressure will be essential in this role. The ideal candidate will have excellent communication and organizational skills, as well as fluency in English.

Main Responsibilities:
  1. Answer operational calls and assign cases to the correct specialist by product.
  2. Liaise with teams across departments to ensure consistency of cases and case management procedures.
  3. Provide on-tour support and assist with operational tasks required to produce a tour.
  4. Collaborate with stakeholders, such as Procurement and Invoicing, to deliver a seamless customer experience.
  5. Assist the Safety and Incident Response team with administrative tasks as needed.

Requirements:

  1. Fluency in English and additional languages an asset.
  2. Excellent communication and organizational skills.
  3. Strong service mindset and listening skills.
  4. Talented team player with a positive attitude and empathy for others.
  5. Good judgment and ability to recognize when an issue should be escalated.

About EF Education First:

EF Education First is an equal opportunity employer, committed to providing a work environment free of discrimination and harassment.



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